Bambu Lab

wiki平台负责人(toC知识库负责人)

Bambu Lab  •  Onsite  •  11 days ago
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Job Description

wiki平台负责人(toC知识库负责人)深圳全职产品知识中心热招职位职位描述1. 规划搭建TOC端的wiki知识库,设计知识分类架构、内容标准及更新机制,整合碎片化知识。
2. 统筹知识库内容策划、撰写、审核与更新,覆盖产品相关核心内容,确保内容准确时效、适配用户需求。
3. 运营优化wiki平台,监控用户使用数据,优化检索策略,有效利用AI工具,推动知识库智能化升级。
4. 联动跨部门建立沟通机制,同步相关信息、开展客服培训,收集反馈优化知识库。
5. 跟踪行业最佳实践,引入先进方法工具,优化知识库运营模式,打造优质知识服务平台。
6. 负责知识库团队管理,统筹跨部门协作事项,确保各项工作高效落地。职位要求1. 本科及以上学历,3年以上TOC端知识库相关工作经验,智能硬件等相关行业经验优先。
2. 具备优秀的内容策划、文字表达能力,能将技术细节转化为通俗内容,可独立搭建知识库。
3. 熟练掌握wiki运营工具及办公软件,具备基础数据分析能力。
4. 具备用户思维、责任心及细节把控能力,跨部门沟通协同能力强,适应快节奏工作。
5. 英语听说读写流利,学习能力强,能快速掌握公司产品及行业动态。 投递
Bambu Lab

About Bambu Lab

Bambu Lab is a consumer tech company focusing on desktop 3D printers. Its state-of-the-art 3D printers offer a feature-rich first-class experience for a global community of 3D printing makers, aiming to break the barriers between the digital and physical worlds and bring creativity to a whole new level. Bambu Lab sells its 3D printers, filaments, and accessories on its official website, serving customers across 30+ countries.

Our Team

Our story started with the gathering of a team of 3D printing fans, who are also expert engineers in robotics, artificial intelligence, materials science, and internet industries. Our team is experienced in building high-tech products that bring positive impacts to the world. From the start, we have been dedicated to making cutting-edge technology affordable with advanced know-how and high production quality. We see ourselves as part of the ecosystem and are delighted to learn from and share knowledge with the 3D printing community. Our team's passion lies also in the commitment to creating the next generation of eco-friendly 3D printers - pushing the industry toward a future with a much lower carbon-footprint.

Industry
Hardware & Semiconductors
Company Size
51-200 employees
Headquarters
深圳市, CN
Year Founded
2020
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