Job Description

Site: The Brigham and Women's Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Jamaica Plain–Brighton WIC Program

WIC Program Assistant (Per Diem up to ~16hrs a week)

Brookside Community Health Center, a licensed health center of Brigham and Women’s Hospital—consistently ranked among the top hospitals in the nation—provides comprehensive, multidisciplinary care including Adult and Pediatric Primary Care, OB/GYN, Family Planning, Dental/Oral Surgery, Nutrition/WIC, and Behavioral Health services.

Brookside is currently seeking a reliable, flexible Per Diem WIC Program Assistant to join our WIC-Nutrition Department. This role is ideal for someone who can provide coverage based on program needs, including short-notice availability. The position supports daily front-desk and administrative operations and is based at our Jamaica Plain, Roslindale, and Brighton locations.

The Per Diem WIC Program Assistant plays a key role in supporting clinic flow, participant services, and administrative functions. Candidates must be dependable, adaptable, and able to work a variable schedule based on staffing needs, including coverage for absences, peak clinic days, and special site coverage.

Key Responsibilities

1. Reception and Administrative Support

· Answer and appropriately direct phone calls in a timely and professional manner.

· Screen WIC applicants for program eligibility.

· Schedule, reschedule, and manage WIC and nutrition appointments.

· Greet participants and triage to appropriate staff.

· Monitor and manage participant flow in waiting areas.

· Utilize WIC systems and hospital-based electronic systems efficiently.

· Communicate with participants and staff via platforms such as Microsoft Teams and Google Voice.

· Perform general clerical and administrative duties as needed.

2. WIC Certification and Participant Services

· Follow all WIC policies and procedures for certification and recertification.

· Verify identity, income, residency, and participant category; ensure accurate data entry.

· Educate participants on WIC program benefits, food packages, and usage.

· Provide referrals to MassHealth, SNAP, TAFDC, and other community resources.

· Issue required participant notifications (e.g., missed benefits, certification updates).

3. Benefit Issuance

· Issue and reissue WIC food and formula benefits as prescribed.

· Maintain security and accountability of WIC card stock and materials.

4. Additional Responsibilities

· Participate in quality assurance and program improvement activities.

· Attend staff meetings and required trainings.

· Assist with supply ordering and reporting as needed.

· Perform other duties to support WIC program operations.

Minimum Qualifications

· High school diploma or GED required.

· Prior WIC experience/DPH WIC training required.

· Experience in a healthcare or community-based setting is preferred.

· Fluency in Spanish required, additionally Portuguese preferred.

· Strong communication, organizational, and interpersonal skills.

· Demonstrated sensitivity to the needs of diverse populations.

Schedule & Availability Requirements

· Per diem position with variable hours (up to ~16 hours/week) based on program needs.

· Must be reliable and available to work on short notice, including coverage for staff absences.

· Ability to work at multiple WIC sites (Jamaica Plain, Roslindale, Brighton).

· Flexibility to work during clinic hours, including occasional evenings or weekends as needed.

Qualifications

Education
High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials

Experience
healthcare office experience 0-1 year required

Knowledge, Skills and Abilities
- Basic Proficiency with all Office Suite.
- Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
- Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
- Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively.
- Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
- Managing one's own time and the time of others.
- Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Additional Job Details (if applicable)

• Per diem position with variable hours (up to ~16 hours/week) based on program needs.
• Must be reliable and available to work on short notice, including coverage for staff absences.
• Ability to work at multiple WIC sites (Jamaica Plain, Roslindale, Brighton).
• Flexibility to work during clinic hours, including occasional evenings or weekends as needed.
• Prior WIC experience/DPH WIC training required.
• Experience in a healthcare or community-based setting is preferred.
• Fluency in Spanish required, additionally Portuguese preferred.
• Strong communication, organizational, and interpersonal skills.
• Demonstrated sensitivity to the needs of diverse populations.

Remote Type

Onsite

Work Location

3297 Washington Street

Scheduled Weekly Hours

0

Employee Type

Per Diem

Work Shift

Day (United States of America)

Pay Range

$17.71 - $23.20/Hourly

Grade

2At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.