Job Description

Are you ready to make a difference in client onboarding and compliance? Join a team where your expertise in due diligence, relationship management, and regulatory standards ensures seamless onboarding for global clients. You’ll collaborate with front office, legal, and compliance partners, develop your skills in a fast-paced environment, and help protect the firm’s reputation. Grow your career while delivering exceptional service and building strong partnerships across the business.

As a Middle Office Analyst/Associate within the Wholesales KYC Operations team, you will manage the front office relationship for business requests in Know Your Customer onboarding, remediation, and renewals. You will facilitate the end-to-end client onboarding process, ensuring all due diligence documentation is sourced and delivered accurately. You’ll act as a subject matter expert, guide clients and internal partners through KYC requirements, and help drive process improvements. Together, we ensure compliance, efficiency, and a positive client experience.

Job responsibilities:

• Manage new business requests received from the Front Office and facilitate the KYC process end to end
• Act as an Subject Matter Expert and Due Diligence expert to guide clients through the KYC requirements and variation of documents which may fulfil due diligence requirements
• Conduct in-depth analysis on the ownership structure of the client on publicly available sources (not limited to company registries) or client documentation, and seek additional confirmation or approvals as required
• Work closely with the Front Office and potentially direct with clients as required, to obtain all necessary supporting evidence to full KYC due diligence
• Follow up with KYC production teams to ensure onboarding is completed within agreed timeframes
• Liaise regularly with the business to conduct workload planning, review status of key onboardings and prioritize open requests
• Interact with key stakeholders such as Legal, Compliance, Credit and Operations to develop strong partnerships, eliminate roadblocks and ensure continuity of information flow across the groups
• Assist Relationship Managers with overnight screening, client exits and any other KYC related tasks as required
• Manage personal workload and priority items and ensure timely escalation of key risks/issues to management
• Keep informed of any changes to processes and procedures, regulatory change and ensure open verbal dialogue with colleagues across the region; understand the Japan local regulation and demonstrate the leadership to comply with the requirements from multiple angles

• Identify and execute process improvements, provide guidance and support on key process and technology initiatives to the business

Required qualifications, capabilities, and skills

• Bachelor’s degree or equivalent
• Working knowledge of KYC, compliance, and anti-money laundering procedures and standards
• Knowledge of multiple client types (i.e. corporates, special purpose vehicles, trusts, financial institutions)
• Strong verbal and written communication skills in English and Japanese
• Excellent time management, organizational, and relationship-building skills
• Quality client focus with a strong controls mindset and customer service orientation
• Experience adhering to controls and compliance standards
• Ability to learn new concepts and procedures quickly

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.