Valero is the best-in-class producer of essential fuels and products that are foundational to modern life. We invite you to join our ~10,000 employees to drive exceptional results for our company, the energy industry and our community.
As a Wholesale Technology & Systems Support Specialist you will be responsible for supporting the installation, maintenance, testing, and troubleshooting of point-of-sale (POS) systems and Valero’s mobile payment application.
At Valero, we are committed to advancing the future of energy through innovation, ingenuity and unmatched execution. You can help achieve this goal if you can:
Provide testing and support of POS software and equipment, including the most complex needs analysis, and coordinate and track issue resolution, configuration, and installation for supported locations.
Create, review, and maintain technical documentation and payment test scripts.
Configure POS hardware and software, and dispenser hardware and software.
Maintain working hardware and review installation/upgrade procedures.
Actively participate in the analysis of third-party solutions, including hands-on testing and regression testing.
Develop training material for internal business resources.
Provide technical support to internal and external business resources.
Conduct research to learn current trends in technology, generates improvement suggestions, and presents findings to supervisors.
Remain current on industry trends, emerging technologies, and payment innovations to recommend improvements, new or enhanced programs for our branded customers
Attend various training sessions and may formally train others in the work group.
Demonstrate a positive service attitude, exercise good judgment, maintain relationships internally and externally with customers/vendors, display excellent problem-solving skills, and possess a willingness and desire to learn and ask questions in order to grow in scope of knowledge.
Communicate with internal stakeholders, as well as direct communication and negotiation with vendors of a variety of IT service professionals.
Develop business communications related to industry changes and vendor enhancements and/or changes.
This position is salaried exempt status, which means you are not eligible for overtime pay.
Minimum Requirements:
Bachelor’s degree required.
5+ years of experience in point-of-sale (POS) systems required.
Experience in local and wide area networking and PCI compliance required.
Able and willing to work on-site, in-person at the Valero San Antonio location, required.
Preferred Requirements:
Bachelor’s degree or higher in Computer Information Systems or a related degree preferred.
Gilbarco Authorized Service Contractor (ASC) and/or Verifone Authorized Service Contractor (VASC) certifications preferred.
Need more reasons to work for a company that is both professionally challenging and culturally rewarding? Take a look at some of our best-in-class benefits:
Benefits described above are highlights only, subject to an employee’s eligibility and work location.
All successful candidates must be eligible to obtain a TWIC card (Transportation Worker Identification Credential). It is Valero’s policy that employees must wear this card at all times while working at the refinery. Please review eligibility criteria at https://www.tsa.gov/for-industry/twic
Position level and salary will be commensurate with qualifications and experience.
Valero's employees and team-focused culture drive our success. We’re invested in our dedicated workforce through a comprehensive, customizable benefits package, while supporting a caring culture that delivers a rewarding work environment built on teamwork, excellence and career growth. To explore the ways we build a stronger team, visit Valero.com/Careers
Valero is an EEO Employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to legally protected status, including race, color, religion, sex, national origin, age, disability, protected veteran or any other status protected by applicable federal, state or local laws.
Please be advised, if you are viewing this position on a website that lists an estimated salary rate/range, it was not provided by Valero. Valero’s market specific salary rate/range will be provided during the recruiting process and tends to be higher than what is estimated by such websites.
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Valero is an international manufacturer and marketer of transportation fuels and petrochemical products. We are a Fortune 500 company based in San Antonio, Texas, fueled by nearly 10,000 employees and 15 petroleum refineries with a combined throughput capacity of approximately 3.2 million barrels per day. We also proudly operate 12 ethanol plants in the Mid-Continent of the U.S., with a combined production capacity of 1.6 billion gallons per year. Our petroleum refineries are located in the United States, Canada and the United Kingdom. Valero also is a joint venture partner in Diamond Green Diesel, which operates a renewable diesel plant in Norco, Louisiana. Diamond Green Diesel is North America’s largest biomass-based diesel plant. Valero sells its products in the wholesale rack or bulk markets in the U.S., Canada, the U.K., Ireland and Latin America. Approximately 7,000 outlets carry Valero’s brand names. Visit www.valero.com for more information, and click 'Careers' to explore opportunities!
