The Wholesale Service Centre (WSC) is the single point of contact for all competitive retail-to-wholesale enquiries, ensuring a level playing field between Anglian Water’s own retail arm and all other retailers. As the market evolves, the WSC will continue to expand and adapt its services to align with industry reforms and regulatory requirements.
As a Wholesale Service Centre Team Leader (WSCTL), you will lead a team offour multi-skilled advisers, supporting activities related toInsetappointments, Water Supply Licensees, wholesale billing, Maximum Daily Demand (MDD) management, and future market code requirements. You will foster a high-performance culture, ensuring equivalent, consistent service to all retailers while supporting the transformation of our wholesale operations.
• Lead, develop and support a team of Wholesale Service Centre Advisers, fostering a high-performance culture
• Plan day-to-day activities,monitorperformanceand deliver coaching to team members
• Ensure equivalent handling of all retailer enquiries within agreed service levels
• Oversee MDD monitoring and ensure compliance with the Wholesale MDD Exceedance Policy
•Supportwholesale billing, tariffupdatesand liaison with internal teams on billing queries
• Coordinate service obligations acrossnew appointment and variation,bulk supply, discharge, bulktransfersand Water Supply Licensee agreements
• Support switching activity and coordinate service levels fornew appointment and variation enquiries
•Validate, coordinate and process logger and metering requests
• Develop and improve management information, forecasting processes and operational reporting
•Organiseand deliver training,developmentand recruitment activities
• Ensureaccuratemaintenance of business customer databases and ensure use ofSAP,Salesforceand other key systems
• Promote continuous improvement, challenging processes andidentifyingopportunities for efficiency and effectiveness
•MaintainHealth & Safety standards and lead safety culture within the team
• Understanding of competition within the water industry and non-household market reforms
• Experience in a Team Leader or supervisory role with strong people management capability
•Working knowledge ofSAP(billing, job creation, account management)
• Experience in B2B service delivery, billing, servicesupportor metering
•Strong communicationand influencing skills, able to work across business units
•ProficiencyinSAP, Salesforce, MS Excel,GISand wider business systems
• Self-starter, able to work independently and manage competing priorities
• Ability to interpret regulatory requirements and apply them consistently
• Strong data accuracy, attention to detail and awareness of confidentiality
As a valued employee, you’ll be entitled to:
•26 daysannual leave plus bank holidays (increasing with length of service)
• Flexible working options
• Private health care
• Competitive pension scheme – Anglian Water double-matches your contributions up to 6%
• Life assurance at eight times your salary
• Annual bonus
• Personal medical assessments
• Virtual GP service
• Cancer screening
• Financial wellbeing support and salary finance benefits
• Lifestyle Savings including discounts on retail, travel, and utilities
• Employee AssistanceProgramme
• Volunteer days
• Environmental and wellbeing initiatives
We’recommitted to creating a workplace where everyone feels they belong.We’reproud signatories of the Social Mobility Pledge, Race at Work Charter, and Armed Forces Covenant, andwe’rea Disability Confident employer.
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Anglian Water supply water and water recycling services to more than six million domestic and business customers in the east of England and Hartlepool. Our services are at the heart of every single family and community in our region. We clean water to the highest standard, deliver it to millions of homes, and carefully manage it to ensure it never runs out.
We’re the largest water and water recycling company in England and Wales by geographic area. We’re also one of the driest regions in the country, with just 600 millimetres of rain each year, on average a third less than the rest of England. In fact some areas have a lower annual rainfall than Jerusalem. That’s why it’s vital that we look after the water that we’ve got.
