Job Description

We're looking for a Wholesale Operations Associate (Temp) to join our wholesale team starting mid-May through January 2027! In this role, you'll be working side by side with our Wholesale Operations Manager to help keep things running smoothly — from managing the full order lifecycle and monitoring inventory levels to supporting vendor relationships and ensuring seamless communication across internal teams. If you thrive in a fast-paced, cross-functional environment and have a passion for operational excellence, we'd love to hear from you.

The Role:

• Work closely with our Wholesale Ops Manager on overseeing the lifecycle of orders, invoicing, and inventory levels.

• Help monitor and track backorders, flagging any potential delays with the operations team.

• Assist in inventory levels and ensure stock within dropship channels. Provide additional support with ATS requests and allocation in both Google and Excel sheets.

• Perform order maintenance functions, including order cancellations, adjustments, and re-order entry.

• Monitor shipping timelines for drop shipments and hard orders, making sure SLA windows are met.

• Support onboarding of new wholesale accounts, including collecting required forms and documentation, and organizing them in Dropbox.

• Serve as an additional contact for wholesale partners, providing customer service support for damaged goods, missing items, or incorrect shipments.

• Help review invoices and flag any late payments with the wholesale ops manager to avoid late fees and/or penalties.

• Work cross-functionally with the accounting team to provide additional resources to address payments and deductions.

• Monitor vendor portals, ensuring proper order transmission between the ERP and EDI systems. Flag to the Wholesale Ops Manager and the Systems Operations Manager any discrepancies and issues found.

• Continue to organize and maintain vendor documents, making them accessible for wholesale and operational teams.

You:

• Proficiency with ERP systems(e.g. Netsuite).

• Worked with EDI systems and processes.

• Experience in managing vendor portals (e.g., OpenText, Radial, Logic Broker, Mirakl, Faire, and DSCO).

• Strong proficiency in Excel and Google Workspace tools.

• Detail-oriented with excellent verbal and written communication skills.

• Strong organizational skills with the ability to manage multiple priorities efficiently in a cross-functional work environment.

• Proven track record of problem-solving and collaboration with internal teams and external partners.

The expected starting salary range is $65,000-$70,000.

We may ultimately pay more or less than the posted range based on the location of the role. The amount a particular employee will earn within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, experience, skills, performance and business needs.

Founded in 2013, Dagne Dover is a digitally native, women-owned brand that designs problem-solving bags for all aspects of life. At its core, our company is aimed at making lives easier through empathy and good design. We love people, and we love making people happy.

Diversity, Inclusion & Belonging are important to us, as a diverse team ourselves. We’ve created a community where everyone’s uniqueness is celebrated, respected, and honored. We encourage you to apply if you think it sounds like a good fit for you!