Job Description

Who we are:

White Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK and internationally, selling women’s and men’s clothing as well as beautiful accessories and homeware. Our original prints (all designed in house), intricate details and considered design touches reflect our personality and make us subtly distinctive.

Our people are at the heart of our brand, constantly moving and driving us forward. We’re sociable, talented and like minded and we’re not hierarchical or political in how we do business. We encourage entrepreneurial ideas and accountability at all levels.

Who you are:

• Educated to degree level or equivalent, ideally in Business, Merchandising or Fashion Retail.

• Ideally 2-3 years experience in a multi-channel business that includes wholesale

• Strong numerical capability, accurate with good attention to detail

• Strong Excel and MS Office skills

• Proven analytical and problem solving skills

• Ability to proactively manage workload, prioritising when necessary

• Excellent written and verbal communication essential

• Strong team working skills, able to build positive cross-functional relationships

• Lots of initiative and good decision-making skills

• Candidate should be keen in progress their career in a growing company

• Information completed to high level of accuracy

Primary objective of the job:

To efficiently and accurately execute the end-to-end operational activities of the wholesale channel, ensuring that all business needs are met and that our customers and partners receive a first-class service and experience.

What you’ll be doing:

• Onboarding new customers and ensuring timely set up with finance team

• Send in accordance with business policy, order confirmations to customers/partners

• Liaise with Customers & DC on any special outbound requirements including booking in deliveries

• Provide data enrichment to key customers

• POS management for new customers & service POS demands in season

• Create, manage and update delivery schedules for customers/partners

• Manage customers PO's and agree extensions where required

• Run weekly reports for your assigned territory detailing KPIs on delivery status

• Allocate and manage in season orders

• Implement end of season order changes (replacements, cancellations)

• Actioning returns ; providing authorisation codes for DC receipt to ensuring credit worksheet is updated

• Track returns to ensure these are processed in a timely manner

• General Customer Service Tasks

• Support sales team during the sales campaigns

• Liaise with Merchandising team to review Wholesale fulfilment tracker & support with delegation of tasks to the MAA team

• Track intake daily & monitor launch position

• Timely allocation of stock in line with launch targets

• Manage workflow from allocation to pick & pack at the DC

What we will offer you:

As a Wholesale Coordinator at White Stuff you will be entitled to an array of great benefits, some of which include:

• Quarterly/Annual bonus opportunity

• Up to 25 days holiday per annum plus any bank holidays.

• 2 extra (paid!) days off per year to volunteer in the local community

• 50% discount

• Subsidised BUPA Dental Insurance

• Healthcare cash plan and Life Assurance

• Interest free season ticket loan

• Pension Contribution

We are committed to creating an environment where we can all be proud to work and be ourselves. Part of this commitment is being an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, and age

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