Job Description

We’re T2, a tea brand known for its delicious tea made with premium, sustainable ingredients. Every day, we love to excite our customers by inviting them into our world of tea, online and in our retail stores across Australia and New Zealand.

Like our teas, our people are unique and diverse. We believe every team member brings different experience and skills to each role which is invaluable to T2. In return we provide training, incentives and encourage an inclusive culture through our policies and initiatives.

Today, we’re part of LIPTON Teas and Infusions, the world’s largest tea business. For our team, this connection opens opportunities to build global relationships, expand your career globally and participate in global programs and industry-leading initiatives.

We’re also proudly B Corp Certified, get to know more about us at: https://www.t2tea.com

Looking for a role that fills your cup? Good news, T2 Tea is looking for a Wholesale Account Associate to join its passionate team.

About the role

Reporting to the National Business Development Manager, the Wholesale Account Associate is responsible for supporting the growth and day-to-day management of T2’s wholesale customer base.

This role combines customer engagement, account support, and sales coordination, contributing to both operational effectiveness and broader wholesale growth objectives.

You will support the management of wholesale customer accounts through onboarding, order processing, account maintenance, and ongoing customer support. Key will be ensuring accurate and timely handling of customer orders and enquiries, maintaining system integrity, and delivering a high standard of customer service vis phone and email.

You will work closely with internal teams including Distribution and Finance to support fulfilment, resolve issues, and maintain account accuracy.

Key responsibilities

Customer Engagement & Support

• Act as the first point of contact for wholesale customer enquiries via phone and email.
• Provide timely, solutions-focused responses that meet or exceed customer expectations
• Support onboarding and account setup, ensuring accuracy and a smooth introduction to T2 systems and processes
• Maintain strong customer relationships through consistent follow-up and engagement
• Represent the T2 brand through professional and customer-focused communication across all touchpoints

Sales Contribution & Account Growth

• Support team revenue targets through conversion of inbound leads and proactive outbound customer engagement
• Conduct outbound calls to leads, re-engage inactive customers, & identify new opportunities
• Identify opportunities to grow account value through product recommendations and tailored customer support
• Support pipeline activity through lead tracking, follow-up, and opportunity coordination
• Assist in maintaining and developing a portfolio of smaller or developing accounts

Order & Account Management

• Process and manage customer orders, ensuring accuracy, timeliness, and clear communication
• Monitor and resolve order exceptions including stock, delivery, pricing, and system-related issues
• Liaise with Distribution Centres & Finance teams to support fulfilment & invoicing/account queries
• Maintain accurate customer records, account details, and activity tracking across systems
• Support pricing, quoting, and general account maintenance
• Ensure adherence to internal processes and agreed service level expectations
• Assist with maintaining customer account integrity across systems and ordering platforms

About you

• 1–2 years’ experience in a customer-facing, retail, sales support, or commercial role
• Strong communication skills, particularly across phone and email interactions
• Confidence engaging with customers and building professional relationships
• High attention to detail and ability to manage multiple tasks simultaneously
• Strong organisational and time management skills
• Proactive and solutions-oriented mindset
• Ability to work independently while contributing positively to team outcomes

Life at T2

• Enjoy a 50% discount to spoil yourself, plus endless cups of tea.
• Get recognition and rewards. T2 celebrates our teams contributions through our Moment Makers program, featuring exciting prizes.
• Volunteer leave day per year with a purpose aligned organisation.
• Workplace policies with impact: Gender equity policy, Equitable remuneration policy and Flexible working arrangement options
• Employee Assistance Program (EAP).
• T2 Culture Club ensures we celebrate every occasion in the calendar – bringing fun and excitement to life at T2.
• Our head office is located in vibrant Collingwood, conveniently close to a range of great cafés and well‑connected public transport options, including both train and tram services. We also offer a hybrid working arrangement.

About the application process

Don’t feel like you meet every single requirement? Still apply! We’d love to receive your application if most of your experience matches and you think you’ll thrive in this role.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

No agencies please – we have this one brewing in-house.

Sounds like your cup of tea? Apply now!