Job Description

GET TO KNOW US

Whistles is a London-based style destination known for timeless design, curating must-have pieces and wardrobe signatures that elevate the everyday.

KNOW THE ROLE

We are looking for a talented Retail Manager to join us as Concession Manager to lead the team in Brown Thomas Blanchardstown. In the role, you will play a collaborative role in promoting a 5* customer experience and drive commercial excellence to impact KPIs and overall sales figures.

• Lead from the front – creating a store environment where your team feels inspired, supported and ready to give customers an amazing experience

• Drive success – keeping an eye on performance, spotting growth opportunities, and thinking commercially to boost sales and energy in the store

• Coach with care – developing a diverse, happy team that grows in confidence and capability every day

• Champion People – encouraging your team to bring their full selves to work and helping them thrive in their own way

• Customer connection – being out on the shop floor, getting to know our customers, and sharing your style knowledge in an authentic way

It’s not all about what you can do for us, we will give you the tools, the support, and the time to develop your career in the direction you want to go. Alongside that, we have some great benefits which include:

• A free clothing allowance to wear what you love, your way

• 70% staff discount – yes, really!

• Enhanced Maternity package

• 24/7 virtual GP service

• Wellbeing and financial support tools

KNOW WHAT WE'RE LOOKING FOR

• A customer-centric leader who thrives in a fast-paced environment

• Capable in managing high performing teams in a concession setting

• Able to demonstrate your ability to influence and coach colleagues and sustain trusted relationships with colleagues at all levels

• Confident in your delivery and motivated to add value, utilising the strengths of your team around you to think ‘bigger picture’

• A natural role model with a passion and authority and you are both a ‘people’ as well as a ‘commercial’ person

• Passionate about being on the shop floor interacting with our customers whilst sharing your knowledge and expertise with authority and confidence

KNOW HOW WE WORK

Experience is our business Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.

We Are More Than Shops: We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.

We are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer’s lives better.

We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.

We Succeed by Working Sustainably: We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial.