Job Description

Position Summary: Responsible for supervising the activities of all cashiers, servers, and bussers during a shift, ensuring all functional job duties are performed according to established company policies.

Essential Job Functions:

The essential functions include, but are not limited to the following:

• Ensures proper staffing for forecasted volume and budgetary guidelines.
• Responsible for supervising the activities of all cashiers, servers, and bussers during a shift, ensuring all functional job duties are performed according to established company policies.
• Ensures excellent guest service.
• Notifies team members of changes in policy and procedure.
• Communicates any problems or concerns to Manager or other departments as needed.
• Maintains thorough communication between shift
• Works with back of the house supervisors to ensure proper communication.
• Properly fills out all paperwork required for the job.
• Assists in monitoring guest flow and informs management when more labor is needed during peak volume periods and slow periods.
• Resolves team member complaints or disputes or refers the problem to manager.
• Assists trainers in properly training new team members.
• Assists team members in their duties as needed.
• Maintain high sanitation standards.
• Maintains sufficient materials and products in the work location.
• Understands that this is a 24-hour responsibility and is accessible at all times.
• Sets high standards by complying with all departmental rules, policies, and procedures.
• Ensures that all Team Members are treated in a fair and consistent manner.
• Performs any other duties as specified or assigned by the Director or any member of the Executive Management.

Qualifications (Knowledge, Skills, and Abilities):

• Prior supervisory experience preferred
• Computer literate
• Prior experience in a high volume outlet preferred
• Possesses complete knowledge of all procedures related to the job.
• Ensures that all guests are treated in a prompt, professional and courteous manner.
• Must possess outstanding interpersonal communications skills to effectively interface with guests and team members.
• Prior experience is preferred as well as a proven track record demonstrating sound judgment and the ability to perform well under pressure.
• Sets standards by being cooperative, helpful and friendly, and by presenting a neat, clean, well-groomed appearance.
• Must have successfully completed and maintain certification in “Serv-Safe” (Food Sanitation Management).
• Must be able to use a computer to enter requisitions.
• Must be able to understand and communicate Material Safety Data Sheets to all team members.
• Ability to communicate with Team members and guests
• Ability to be a TEAM player
• Ability to successfully fulfill the pre-employment process
• Ability to work flexible shifts and days of the week including holidays
• Ability to obtain and maintain all necessary licensing