Job Description

Join Guardian Professional Services as a Wheelchair Agent Services Supervisor, leading a team that assists passengers with mobility needs at RDU Airport.

This is a hands-on leadership position — ideal for someone who enjoys mentoring others, working directly with passengers, and ensuring smooth airport operations.

Job Responsibilities

Supervise and coach Wheelchair Agents to deliver safe, efficient, and compassionate service.

Coordinate shift coverage, scheduling, and daily assignments.

Oversee airport wheelchair operations during weekends and other assigned shifts.

Communicate with dispatch, airline personnel, and airport authorities to maintain service quality.

Lead by example by assisting passengers as needed (pushing, lifting, or transferring safely).

Review incident reports and ensure all procedures are followed accurately.

Maintain a professional, positive environment that reflects Guardian’s service standards.

5+ years of customer service experience (required).

2+ years in a supervisory or lead role (required).

Airport experience preferred; not required.

Valid Driver’s License preferred.

Excellent communication, reliability, and problem-solving skills.

Job Type: Full-time

Pay: $14.00 per hour with earned gratuities and OT opportunities

Expected Hours: Minimum 40 hours per week - 10hr shifts daily. 4 days on and 3 days off.

Work Location: In person – Raleigh–Durham International Airport (Morrisville, NC)

Benefits

401(k)

Employee discount

Health insurance

Vision

Dental

Opportunities for advancement

Paid time off

Paid training

Sick Days

Referral program

2-week Vacation (after 1 year employment)