Job Description

AUTHENTICALLY YOU

Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

CURATING ORIGINALITY TAKES TALENT

W Sydney is now casting for Whatever Whenever Runners to support the guest journey by responding to guest requests, assisting in guest rooms, supporting Welcome Team with item delivery and errands as required, and maintaining clean, well organised pantry areas to ensure prompt and seamless service delivery. Job Responsibilities include (but not limited to):

• Actioning requests through Hotel Dispatch systems.
• Action all guest requests for amenities
• Deliver requested items promptly, professionally, and courteously
• Enter guest rooms following all privacy, safety, and service protocols
• Assist guests in-room by explaining room features such as lighting, air conditioning, TV, safe, curtains, and minibar
• Provide basic first‑level troubleshooting for simple issues
• Escalate unresolved or technical issues to Engineering or IT via the appropriate channel
• Monitor usage and report low stock levels to the Supervisor promptly
• Assist Wheels team with luggage and other guest services
• Handle guest belongings carefully and respectfully at all times
• Assist in off-property errands such as purchasing items for guests unavailable at the hotel
• Visually inspect items prior to delivery (e.g., to identify defects)
• Perform other reasonable job duties as requested by Supervisors.

BENEFITS

• Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
• The best hotel training opportunities produced independently by W Sydney and internationally recognized training programs by Marriott International
• Discounts on food & beverage across all our hotels
• Wellbeing & mindfulness programs to ensure you stay healthy
• Employee Assistance Program
• Great Place to Work program as part of our commitment to creating an exceptional workplace experience for all Talent

MI RECOGNITION

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

MI CAREERS SOCIAL MEDIA ACCOUNTS

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CTA TO LEARN MORE

Visit whotels.com/careers to learn more about our workplace culture and career opportunities.

DIVERSITY AND INCLUSION STATEMENT

Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.