Job Description

Costa Navarino is in Messinia in the southwest Peloponnese, in one of the most unspoiled and breathtaking landscapes in the Mediterranean. It is currently home to four 5-star deluxe hotels, The Romanos, a Luxury Collection Resort and The Westin Resort at Navarino Dunes, W-Costa Navarino and Mandarin Oriental at Navarino Bay. In the coming years, more upscale branded hotels will be added to our portfolio, both in Messinia and Athens.

Navarino Dunes Costa Navarino facilities include 766 bedroom units award winning Anazoe Spa, a 4,000m2 spa & thalassotherapy center, four multi-awarded, signature golf courses, over 20 fine dining venues, 5,000 m2 House of Events and a wide range of sports, such as the “Mouratoglou Tennis Center”, Bayern Munich football academy, Navarino Outdoor and many more.

W Costa Navarino, exclusively for adults and young adults over 12 years old, offers 226 stylish rooms, 2 bedroom suites and 3 bedroom villas with infinity private pools, staged in the Bay of Navarino with stunning Ionian Sea views, The Watersports Center, The Away Spa and gym with a heated 25m-long lap pool, including the new Navarino Agora, an open marketplace with retail, street food, open-air cinema and exciting programming throughout the day and night.

W Costa Navarino is looking for a Whatever/Whenever Agent. The selected candidate will deliver exceptional guest services by providing personalized recommendations, efficiently handling guest requests, and ensuring a seamless and memorable stay. As a key point of contact for guests, the Whatever/Whenever team member will offer expert advice on local attractions, dining options, transportation, and entertainment, both via telephone and in direct interactions.

Responsibilities

• Answer, record, log, and process all guest calls, requests, questions, or concerns
• Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message
• Instruct guests on how to access the internet, transfer guests with problems to provider's customer support line
• Respond to special requests from guests with unique needs
• Offer concierge services and create itineraries. Be well informed of the local attractions, restaurants, tours and activities, giving personalized advice based on guests’ interests
• Contact appropriate individual or department as necessary to resolve guest call, request, or problem.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Arrange dining, excursions, tours or transportation reservations (flights, car services etc.)
• Handle delivery of lost and found items

Requirements

• One year of experience in the hotel industry, specifically in guest services
• Degree in Business Administration with a focus on Tourism
• Proficient in Microsoft Office Suite
• Fluency in English is required
• Excellent verbal and written communication skills
• Strong team player with a collaborative mindset
• Ability to provide accurate information on local attractions and services
• Skilled in multitasking and managing various responsibilities
• Informed about all property happenings and events
• Empathetic and patient in guest interactions
• Strong active listening abilities
• Meticulous attention to detail
• Effective prioritization skills for managing tasks efficiently

Benefits

What We Offer:

• Competitive Compensation Package
• Private Medical Plan
• Accommodation in the vicinity of Costa Navarino (for non-Messinian associates)
• Meals Provided On-site

Personal & Professional Growth:

• Ongoing Training & Development Opportunities
• Potential for Task Force Assignments Abroad in Marriott Hotels
• Exposure to an International Work Environment

Wellbeing & Perks:

• Use of Costa Navarino Facilities (subject to internal policies)
• Access to the Support Room – Online Wellness Platform
• Discounts at Marriott Hotels Worldwide