Job Description

AUTHENTICALLY YOU

Explore an exciting new career path at W Hotels where your authenticity is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

We are seeking for talent who can effortlessly blend professionalism with playfulness, creating unique and extraordinary stays for our guests. Charismatic and exuberant with a taste for luxury, bring your knack for delivering exceptional guest service while maintaining a vibrant and lively atmosphere.

CURATING ORIGINALITY TAKES TALENT

W Sydney located at 31 Wheat Road is hiring Whatever Whenever Agents. Responsibilities include, but are not limited to;

• Responsible for the daily operations within our Whatever Whenever Team. You are part of a bigger team, and the entire team is responsible for making the guests dreams come true.
• Being in the know: You are the expert when it comes to the hotel and the city, and you know all the ins and outs on our hotel facilities and possibilities in and around the hotel.
• Be the first point of contact for all internal and external calls
• Answering phone calls and assisting guests throughout their stay. Ensure you are following service standards and operating procedures from the beginning to the end of each interaction.
• Showing guests our Whatever/Whenever service while they are with us, and connect with them to be able to personalize that service, creating memorable experiences.
• Making sure everything sparkles, we all enjoy a clean environment
• You will be on rotating shifts. Weekends are busiest, as well as evening/nights, so expect to be on shift then.
• Must be available to do a rotating roster over moonlight (overnight) shifts.
• We are ALL-IN, and have more teams that we cooperate with. We expect you to be flexible to work with other departments. You’re not the only one on stage.
• Communicating with your team and other departments is key. The Style department will be on speed dial. Couldn’t live without them.
• Make sure you put the guests at the center of everything we do. Any task that is not mentioned in this list but that may create an unforgettable experience for our guests is on your to do list.
• Assigning rooms and issuing and activating room keys when required
• Process all payment types such as room charges, cash, checks, debit, or credit
• Answer, record, and process all guest calls, messages, requests, questions, or concerns in our whatever whenever department
• Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.

With a warm smile, dash of humor, and a sprinkle of charm up your sleeves, you can join our tribe as a Whatever Whenever Agent (Guest Service Agent).

So, if you are a problem-solving wizard, able to conjure unique solutions on the fly and turn any situation into a quirk-filled triumph, hit apply!

BENEFITS

• Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
• The best hotel training opportunities produced independently by W Sydney and internationally recognised training programs by Marriott International
• Discounts on food & beverage across all our hotels
• Recognition programs to keep you motivated
• Wellbeing & mindfulness programs to ensure you stay healthy
• Employee Assistance Program
• ‘Great Places to Work’ certified

MI RECOGNITION

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

MI CAREERS SOCIAL MEDIA ACCOUNTS

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CTA TO LEARN MORE

Visit whotels.com/careers to learn more about our workplace culture and career opportunities.

DIVERSITY AND INCLUSION STATEMENT

Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws