Job Description

Closes: 8/30/26 - Spokane, WA - Full-time/Hourly

Wage: $30.00 p/h

Employment Benefits: https://discovergoodwill.org/benefits/

NOTE: Please apply early, as this job posting is subject to removal before the deadline if sufficient number of qualified applications are received. Thank you.

The Wildfire Relief Specialist provides comprehensive case management services to individuals & families impacted by wildfires & related disasters. This position serves as a primary point of contact for disaster survivors, conducting needs assessments, developing individualized recovery plans, connecting participants to community resources, & facilitating the distribution of state-funded financial assistance in accordance with grant requirements & program guidelines. They will utilize trauma-informed, participant-centered approaches to help individuals navigate recovery while promoting dignity, resilience, & self-sufficiency. This role requires extensive collaboration with community partners, government agencies, Goodwill departments & programs, & other service providers to ensure coordinated & effective support for wildfire-impacted households. Must have valid driver's license, clean driving record, personal auto insurance, & pass background & driver record check.

Education &/or Experience
Bachelor's degree from four-year college or university; or one to two years related experience &/or training; or equivalent combination of education & experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Case Management & Participant Support

• Conduct assessments to identify the immediate, short-term, & long-term needs of those impacted.
• Develop individualized recovery plans that address housing, employment, financial stability, transportation, health care, mental health, & other recovery-related needs.
• Maintain ongoing contact with participants to monitor progress, adjust service plans, & provide supportive guidance.
• Utilize motivational interviewing techniques to foster participant engagement, self-determination, & goal achievement.
• Apply trauma-informed care principles in all participant interactions to promote trust, empowerment, & emotional safety.
• Provide crisis intervention, emotional support, & referrals while maintaining professional boundaries.
• Maintain accurate, timely, & confidential participant records in compliance with agency, grant, & regulatory requirements.

Financial Assistance Administration

• Evaluate participant eligibility for disaster relief funding according to state & grant guidelines.
• Collect, review, & verify required documentation for assistance determinations.
• Prepare & process financial assistance requests accurately & within established timelines.
• Ensure all assistance decisions are documented & compliant with grant regulations & auditing requirements.
• Monitor expenditures & maintain detailed records to support fiscal accountability & program reporting.

Community Collaboration & Resource Navigation

• Serve as a knowledgeable resource for community services.
• Develop & maintain strong working relationships with community organizations, government agencies, emergency management partners, tribal organizations, & faith-based providers.
• Collaborate with Goodwill programs & departments to connect participants to workforce development, housing stabilization, financial education, & other supportive services.
• Coordinate service delivery to minimize duplication & maximize available community resources.
• Participate in community coalitions, case conferencing meetings, & recovery coordination efforts.

Outreach & Program Support

• Conduct outreach activities to identify & engage disaster survivors who may be eligible for services.
• Represent Goodwill professionally.
• Assist with program data collection, reporting, & grant performance tracking.
• Contribute to continuous quality improvement efforts & program development initiatives.
• Maintain awareness of changing disaster recovery resources, funding opportunities, & community needs.
• Other duties as assigned.