Job Description

Associate Consultant, Technical
Responsibilities
Obtain and maintain certification in WFS Product Suite applications required to perform the
role
Learn WFS product configuration requirements (i.e., naming conventions, importing
templates, database structure, customizations, proper sequencing)
Responsible for configuring WFS Suite according to customer business requirements using
JavaScript, HTML, SQL or other scripting tools.
Handle complex issues including administrative and configuration challenges with
assistance
Communicate roadblocks and see out guidance in a timely manner
Write complex formulas that leverage mathematical and/or programming skills
Perform unit and system testing of configured application to ensure test cases pass as
described by customer requirements
Identify and escalate out of scope requirements to key stakeholders
Support the confirmation and refinement of customer business requirements with key
stakeholders
Responsible for participating and eventually leading, in the gathering and identifying
customer business requirements from users, customers, and other stakeholders. This
includes creating, maintaining business requirement documents, noticeable use cases and
process diagrams.
Understand project scope and implementation approach for assigned projects
Learn how to estimate work effort and communicate with key stakeholders on the project
Participate in facilitation of client workshops either onsite or remotely demonstrating
understanding in best practices during the implementation of Workforce Management
Software
Deliver projects and tasks on time and within budget by effectively managing workload
Attend and participate in team meetings
Follow established processes and best practices to continuously improve skills
Provide project status updates to key stakeholders both internally and externally
Partner with internal teams during project phases to ensure successful customer
implementation
Collaborate with the WFS team to ensure thorough testing of the customers requirements
Assist with roll-out and go-live activities, including data migration and system setup
Become familiar with aspects of labor laws as it pertains to time and attendance rules,
scheduling and leaves of absences.
Proactively participate in training courses and engage in self-directed learning to acquire
the skills and knowledge necessary to achieve success and contribute to the team's
objectives
Understand the customer needs in the development of strategic plans
Troubleshoot issues and escalate problems to appropriate team members
Maintain accurate and timely records of billable and non-billable hours to ensure project
profitability and meet utilization targets
Ensure adherence to WorkForce Software's established documentation standards and
methodologies
Identify opportunities to improve our product offerings based on customer feedback.
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Qualifications

Requirements
2-4 Years experience in software implementations
Minimum 1 year experience with programming language, preferably JavaScript and/or SQL
Demonstrated knowledge of SQL, JavaScript, HTML or other scripting tools
Experience in implementing or training on a packaged software system or highly complex
internally developed application
Intermediate to advanced Microsoft Office skills with a strong emphasis on Excel
Understand waterfall and agile methodologies, frameworks, and practices in a services
delivery role
Entrepreneurial mindset required, as the role requires capability of rapidly shifting focus
and responding to ever-changing conditions
Strong communication skills both written and verbal
Possesses basic problem-solving skills
Experience or ability to read/write SQL and write simple queries
Knowledgeable of and understand common implementation principles and lifecycle
Capability to exercise mature judgement
Demonstrates technical aptitude to learn quickly and adapts to new circumstances
Ability to work on a dynamic, customer-focused team and establish excellent working
relationships
Demonstrates a strong desire to grow functionally and technically as a professional
consultant
Familiarity with or background in HR, Payroll, or Workforce Management, considered a
bonus
Logical and technical mindset that can analyze problems and identify root causes
Awareness of HCM applications and business processes
Experience providing application support for complex software systems, preferred
Programming experience utilizing JavaScript, C#, C++ or 4GL
Familiarity with a report writer such as crystal reports, Cognos, actuate, etc.
SQL report creation experience, preferred
Work flexible hours
All other duties as assigned