iFIVE Global

WFM Specialist

iFIVE Global  •  National Capital Region, PH (Onsite)  •  3 months ago
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Job Description

Highlights

  • Competitive compensation and benefits packages
  • Continuous professional development and learning opportunities
  • Regular engagement activities and events

WORKFORCE SPECIALIST

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and be #DecidedlyDifferent!

We are looking for a Workforce Specialist to be part of our team.

  • This role will work together with the Workforce Lead in turning data into information, information into insight and insight into business decisions. He/She conducts full lifecycle activities to include requirements analysis and design, develop analysis and reporting capabilities, and continuously monitor performance and quality control plans to identify improvements.

MAIN RESPONSIBILITIES

  • Produce regular performance and operational reports for clients and internal stakeholders as per business requirements; by extracting data, verifying accuracy, and presenting results
  • Develop new reports and make changes to existing reports as required; by creating/adjusting configurations, creating spreadsheets to calculate measures/present results, and documenting instructions for the reports production
  • Respond to ad-hoc requests for information; by extracting data, conducting research/analysis and presenting results
  • Provide commentary to accompany regular reports and responses to ad-hoc requests where necessary
  • Analyze data to monitor business performance, identify trends, and for use in planning, staffing, scheduling and forecasting
  • Communicate analysis results and provide critical insight to relevant stakeholders
  • Analyze the impact of volume, productivity, scheduling and shrinkage on staffing requirements
  • Report staffing needs and performance issues impacting service levels on a proactive manner
  • Monitor utilization reports across all levels
  • Provide support on real time workforce initiatives across global sites
  • Create and update existing reports and databases
  • Ensure compliance of reporting initiatives to company principles and government regulations
  • Maintain confidentiality on information, technology and practices developed by the company

REQURIEMENTS

  • At least 3 years of experience as a Workforce Specialist
  • Willing to work night shifts and flexible or shifting schedules.
  • Must be able to work in any of our site:
    • 8th Floor Zeta Tower Bridgetowne, C-5 Quezon City
    • 6F Rockwell Business Center Tower 1 Ortigas Avenue, Pasig City
iFIVE Global

About iFIVE Global

iFIVE Global was created in 2018 to provide high-quality, client-centric offshore staffing to the medical and legal fields. Our Philippine-based team has been trusted by companies of all sizes throughout the U.S. as proven cost control measures for staffing, productivity and growth.

Building on our management team's decades of experience in these fast moving markets, we support our customers through various roles such as, case management, patient intake, virtual assistants, record retrieval, medical e- filing and customer service.

OUR MISSION:

What makes iFive Global unique? In a world of faceless corporations, we want iFive Global to be a place of value – for our customers AND our employees.

Here are the five “I’s” that are central to our mission:

Integrity

Integrity and trust must be foundational to everything we do. We must be honest in our work, honest with each other, and by embodying this value, we are honoring our customer's trust in us.

Innovation

We must be innovative in everything we do. The world does not need imitators, it needs innovators. In the way we build solutions, interact with our customers, and build relationships with our employees, iFive Global must be focused on innovation.

Information

iFive Global is about providing the valuable information that will give our customers what they need to be successful. If we focus on making our customers successful, iFive Global will be successful.

Intelligence

Information is useless without a guide, and iFive Global will provide the business intelligence that will show our customers the value in their data.

Insight

Insight is the end result of our hard work – we see clarity in the data, and it’s in that clarity that we find opportunity. iFive Global will deliver that insight to our customers, but we will also seek that clarity in how we build our company and our business.

Industry
Consulting & Advisory
Company Size
501-1,000 employees
Headquarters
Los Angeles, CA
Year Founded
2018
Website
ifiveglobal.com
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