Job Description

Location: MOA Pasay

Work Setup/Shift: Onsite; Shifting Schedule

Responsibilities:

• Customize and manage the workforce management software to align perfectly with our organization's goals
• Dive into data analysis and craft insightful reports that drive effective workforce planning and informed decision-making
• Create and implement advanced workforce forecasting models to ensure optimal staffing levels at all times
• Empower call centre agents and supervisors through comprehensive training and ongoing support for the workforce management software
• Proactively monitor and enhance the workforce management system’s performance to maximize efficiency and effectiveness

Requirements:

• At least 12 months of experience in a workforce management software administrator or similar role
• Must be amenable to start ASAP
• Tech-savvy and enthusiastic about rapidly learning and mastering new software and systems
• Exceptional analytical and problem-solving abilities, capable of interpreting data to drive smart decisions
• Outstanding communication and training expertise to empower call centre agents and supervisors
• Well-versed in call centre operations with hands-on experience thriving in dynamic, customer-focused settings