TP

WFM Reporting Analyst I-Grade B1

TP  •  Dublin, IE (Onsite)  •  3 months ago
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Job Description

Reporting/Business Analyst

Responsibilities to include but not be limited to the following

  • Conduct data analysis, spot data trends, perform gap analysis, generate reports, and recommend improvements to current business metric collection process
  • Produce and deliver tracking and reporting for key KPI/SLA’s in the business
    • Design key dashboards and scorecards for Senior Leadership and Business Unit (Team Leaders, Training Team, Quality Analysts/Analysts, etc.)

  • Perform ad-hoc data analysis to support the business initiatives
  • Create and maintain efficient and secure systems for recording data and producing relevant documentation
  • Maintain the daily relationship with the business intelligence supplier
    • Seek opportunities to drive innovation and process improvement within the reporting spectrum

    Recommended Qualifications

  • 2-3 years of experience working in a reporting environment, with proven ability to deliver high quality & accurate reports within demanding timescales
  • Strong technical and numerical skills with advanced Excel skills
    • Strong communication skills (both written and verbal) - ability to clearly communicate complex quantitative analysis in actionable insights

  • Detail-oriented and passion for problem-solving
  • Ability to work on own initiative or as part of a team
  • Knowledge of data tools
    • TP

    About TP

    TP is a global digital business services company. Our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

    We deliver the most advanced, digitally-powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

    Industry
    Consulting & Advisory
    Company Size
    10,000+ employees
    Headquarters
    Paris, FR
    Year Founded
    Unknown
    Website
    teleperformance.com
    Social Media