Welcome to TELUS Digital, where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.
As a WFM Project Manager you plan, organize and execute Workforce Management projects to implement new processes and tools, ensuring they are completed on time, within scope and budget. You provide guidance, remove roadblocks and ensure quality standards are met. Your support proper change management to encourage the smooth transition and adoption.
Establish project milestones, timelines and resource allocation
Monitor the progress of assigned task, quality, return of investment/ equity and cost effectiveness
Handle financial KPIs and discussions, including budget tracking, cost analysis, and reporting to stakeholders
Identify and flag risks and roadblocks to mitigate and resolve them
Prepare and present regular updates of the status and changes within the project
Create and improve processes for the project lifecycle that aim to find efficiencies
Ensure proper stakeholder management, communication and coordination of training to drive buy-in, encourage adoption, and facilitate a smooth transition
Giving support, focusing on customers, embracing technology, managing self-development
3-5 years of work experience in project management, fostering collaboration and influencing cross functional teams
General expertise in Workforce Management
Bachelor's degree in Business Administration, Industrial Engineering, or related fields
Ability to adapt to changing priorities and work effectively under pressure
Ability to solve complex problems, taking a new perspective on existing solutions and exercising judgment based on the analysis of multiple sources of information
Expertise in project management methodologies/ tools and change management techniques
Knowledge of project budget management and general risk management
Strong stakeholder management skills
PMP Certification
COPC Certification
Private medical and life insurance from day one
Budget for professional growth (certifications)
Schedule flexibility.
Extra bonus based on performance.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.
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TELUS Digital crafts unique and enduring experiences for customers and employees, and creates future-focused digital transformations that stand the test of time. We are the brand behind the brands. Our global team members are both passionate ambassadors of our clients’ products and services, and visionary technology experts resolute in our pursuit to elevate their end customer journeys, solve business challenges, mitigate risks, and drive continuous innovation. Our portfolio of end-to-end, integrated capabilities include digital IT services, such as cloud solutions and AI-fueled automation, trust and safety services, AI data solutions, including expertise in computer vision, and front-end digital design and consulting services. Fuel iX™ is TELUS Digital’s proprietary GenAI engine at the heart of our innovation, helping enterprises advance their GenAI pilots to working prototypes and production at scale, quickly, securely and responsibly across multiple environments, applications and clouds.
Powered by purpose, TELUS Digital leverages technology, human ingenuity and compassion to fuel remarkable outcomes and create inclusive, thriving communities in the regions where we operate around the world. Guided by our Humanity-in-the-loop principles, we take a responsible approach to the transformational technologies we develop and deploy by proactively considering and addressing the broader impacts of our work.
