Job Description

Minimum Requirements:

• Matric
• At least 5 - 10 years experience in system integration and networking
• PC application software experience (MS Office Suite)
• Extensive experience implementing or supporting enterprise software applications and hardware used in web environments
• Preparing functional and technical solution design documents and Configuring and delivering the solution to the customer
• Experience with requirement gathering solution design and implementation
• Software design lifecycle management experience
• Microsoft operating systems and SQL database systems experience

Advantageous Qualifications:

• Tertiary IT qualification (Certificate / Diploma / Degree)
• Dell Boomi (Certification)
• Cloud (Certification)
• Microsoft certifications (Operational systems and database)

Advantageous Knowledge:

• Time and Labour management system experience
• Dell Boomi integration experience (UKG, HRIS and other 3rd party systems integration)
• Experience in 3-tier web-based technology
• SQL Reporting and Integration
• Cloud Technology Experience (AWS, Azure, GCP)
• Database Administration and Development (SQL and Oracle)
• Business Intelligence reporting
• Java Scripting
• Knowledge of Cloud computing
  
• Understanding of Labour Management systems
• UKG configuration experience
• SQL Reporting services
• Visual Studio
• Oracle
• Workforce Dimensions
• Dell Boomi

Essential Knowledge:

• Knowledge of Mobile technology
• Knowledge of various browsers
• Excellent customer relations skills
• Soft skills associated with effective customer communications and account management
• Ability to coordinate and organize / multi-tasks to achieve training vision
• Time management skills
• Windows server experience
• SQL
• Troubleshooting skills and incident management

Other requirements

• Must be willing to travel, locally and internationally to customer sites
• Must have own vehicle and drivers license 

Responsibilities:

• Understand the WFM blueprint and configure the system and its integration according to the customers requirements
• Design new business and system processes
• Define and guide customers on business processes and policies
• Create Technical and Functional design documents
• Facilitate the population of the blueprint
• Consult with and advise customers on best practice, industry standards and legislation compliance
• Solution craft complex requirements
• Engage with IT regarding any security related requirements
• Integrate WFM systems with customers systems:
• Liaise directly with customers 3rd party vendors (e.g., payroll system, master data and HR) where necessary to for effective integration
• Facilitate integration testing
• Conduct Training for WFM customers and Internal requirements
• Conduct end user training with clients superusers
• Assist Project Management department with Project approach and planning
• Participate and contribute to project post-mortem meetings
• Work alongside Project Manager to ensure successful project closure and hand over
• Provide after sales support
• Provide end to end system support to clients (on-site and remote)
• Attend to assigned service calls promptly for optimum resolution
• Use the UKG global support system to log and resolve complex product issues
• Provide Help Desk support
• Provide root cause analysis upon customers request
• Constantly and proactively Learn about and understand the entire UKG integration product line
• Use the UKG On-line library as a source of technical information
• Use the Product Forums to log questions and receive responses from other Consultants and UKG Reps around the world
• Stay abreast of changes that occur in UKG day-to-day business
• Solid interpersonal skills to interface with co-workers and customers and manage specific tasks to completion with minimal direction
• Ability to collaborate with clients, identify engagement follow-on opportunities, and a strong desire to excel