Job Description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Customer Management

Job Sub Function:

Customer Service Operations

Job Category:

Professional

All Job Posting Locations:

Palm Beach Gardens, Florida, United States of America, Raritan, New Jersey, United States of America, Raynham, Massachusetts, United States of America, West Chester, Pennsylvania, United States of America

Job Description:

DePuy Synthes is recruiting for a WFM Analyst; this Hybrid position will be in Raynham, MA (USA). Alternate Hybrid locations may be considered at Raritan, NJ (USA), West Chester, PA (USA), or Palm Beach Gardens, FL (USA)

Johnson & Johnson announced plans to separate our Orthopedics business to establish a standalone orthopedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

Job Overview:

The WFM Analyst plays a critical role in enabling efficient workforce planning and operational execution by providing data‑driven insights, forecasts, and performance reporting. This role partners closely with operations, supply chain, and functional leaders to ensure staffing models, capacity plans, and productivity assumptions align with business demand. The position offers the opportunity to directly influence operational efficiency, service levels, and decision‑making across the organization.

Key Responsibilities:

• Analyze workforce demand, capacity, and productivity data to support short‑ and long‑term planning activities.
• Develop and maintain workforce models, forecasts, and staffing scenarios aligned with business needs.
• Monitor key performance indicators (KPIs) related to labor utilization, efficiency, and service levels.
• Prepare regular and ad hoc reports, dashboards, and insights for business partners and leadership.
• Identify trends, risks, and improvement opportunities related to workforce performance and resourcing.
• Partner cross‑functionally with operations, finance, HR, and planning teams to support decision‑making.
• Support continuous improvement initiatives by evaluating process effectiveness and data accuracy.
• Ensure data integrity and compliance with internal policies and reporting standards.

Qualifications:

Education:

• Bachelor’s degree required (Business, Operations, Analytics, Supply Chain, Finance, or related field).
• Advanced degree preferred.

Experience and Skills:

Required:

• Typically requires 2–4 years of relevant work experience in workforce management, analytics, operations planning, or a related analytical role.
• Proficiency in data analysis tools (e.g., Excel, reporting platforms, or workforce planning systems).
• Experience preparing clear, actionable reports and presentations for business stakeholders.
• Ability to manage multiple priorities in a fast‑paced environment.

Preferred:

• Experience in a manufacturing, supply chain, or MedTech environment.
• Familiarity with workforce planning, capacity modeling, or labor optimization methodologies.
• Experience with dashboards and data visualization tools.
• Exposure to continuous improvement or operational excellence initiatives.
• Strong analytical and problem‑solving skills with the ability to interpret complex data sets.
• Strong communication and collaboration skills.

Other:

• Language: English required.
• Travel: Minimal (≤10%), primarily domestic.
• Certifications: Workforce planning, analytics, or Lean/Six Sigma certifications preferred but not required.

For more information on how we support the whole health of our employees throughout their wellness, career, and life journey, please visit www.careers.jnj.com.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.

#DePuySynthesCareers

#LI-Hybrid

Required Skills:

Preferred Skills:

Business Behavior, Customer Centricity, Customer Service Philosophy, Customer Support Operations, Customer Support Platforms, Customer Support Policies and Procedures, Customer Support Trends, Execution Focus, Issue Escalation, Order Processing, Problem Solving, Quality Services, Researching, Service Excellence, Service Request Management, Technical Support, Telephone Etiquette