生产力管理(WFM)
保定
社招
全职
职位 ID:A97533
职位描述
负责全渠道服务量长短期预测及人力需求评估、排班规划; 与业务部门充分耦合,落实人力调配、排班及现场管控,协调多方资源,保障业务平稳运营; 与经营分析团队密切合作,落实费控保障措施,取得用户体验、员工体验与成本效益的平衡;
职位要求
本科以上学历; 具备200人以上团队的生产力管理各环节的实战经验; 熟悉客服中心各类常见指标及驱动因素分析; 逻辑思维强,有较强的数据敏感性,具备较强的分析能力、推动协调能力; 有多职场协同经验者优先; 可熟练使用sql及spss者优先
投递

Xiaomi Corporation was founded in April 2010 and listed on the Main Board of the Hong Kong Stock Exchange on July 9, 2018 (1810.HK). Xiaomi is a consumer electronics and smart manufacturing company with smartphones and smart hardware connected by an IoT platform at its core.
Embracing our vision of “Make friends with users and be the coolest company in the users’ hearts”, Xiaomi continuously pursues innovations, high-quality user experience and operational efficiency. The company relentlessly builds amazing products with honest prices to let everyone in the world enjoy a better life through innovative technology.
Xiaomi is one of the world's leading smartphone companies. The company has also established the world’s leading consumer AIoT (AI+IoT) platform,reached 558 million smart devices connected to its platform (excluding smartphones,laptops and tablets) as of September 30 2022. Xiaomi products are present in more than 100 countries and regions around the world. In August 2022, Xiaomi was included in the Fortune Global 500 list for the fourth year in a row, ranking 266th. The company is the fastest-rising Chinese technology conglomerate during the four-year period.
Xiaomi is a constituent of the Hang Seng Index, Hang Seng China Enterprises Index, Hang Seng TECH Index and Hang Seng China 50 Index.