Job Description

OTSI (Object Technology Solutions, Inc) has an immediate opening for a WF Development Specialist 2 WF Development Specialist 2 (onsite Role) MAJOR RESPONSIBILITES: · This role is best aligned to candidates with a workforce development, learning technology, and customer support background, with automation and AI experience viewed as a strong advantage rather than a strict requirement. · Primary Skill Requirements (Highest Priority) · Workforce development and learning operations experience. · Customer service and end-user support in a high-volume environment. · ServiceNow or similar ticketing/request management systems. · Learning Management System (LMS) administration and support. · Experience supporting learning experience platforms (LXP) and enterprise learning technologies. · Ability to analyze recurring requests and improve operational processes. · 50% customer support and request management. · Approximately 50% automation, process improvement, and solution development. · Support learning platforms, training operations, and workforce development initiatives. · Develop scalable solutions that increase efficiency and reduce repetitive manual tasks. QUALIFICATIONS AND EXPERIENCE · Strong workforce development or learning technology background. · Demonstrated customer-facing support experience. · Comfortable working across multiple enterprise learning platforms. · Problem solver with process improvement and automation mindset. · Skills and experience are more important than specific job titles. · Candidates with extensive experience are acceptable if aligned with budget expectations. Preferred : · Experience with other learning platforms such as Degreed and similar LMS/LXP solutions. · Application support and troubleshooting. · Knowledge of onboarding, certification, training, or learning workflows. · Process documentation and continuous improvement. · Workday Learning experience (preferred). · Automation & AI Capabilities (Preferred) · Experience identifying opportunities to automate manual work. · Exposure to AI-powered productivity and automation tools. · Ability to build or support automated workflows that improve customer experience and reduce manual effort. · Experience with tools such as Microsoft Copilot, OpenAI-based solutions, or similar platforms is desirable but not required.