Job Description
We’re the feel-good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK.
By living our values - we play to win, customer obsessed, we are one and it starts with me - we deliver That New Look Feeling for our customers and each other.
THE ROLE
As a People Advisor at New Look you will provide first line support to managers and colleagues on the full employee lifecycle (onboarding, contract changes, reward, payroll, employee relations and people policies). The People Advisor will ensure that advice and paperwork is provided in line with our policies and processes and that information is captured accurately in our people systems whilst ensuring a positive customer experience.
Advice and Coaching
• Provide 1st line coaching and support for all People related queries (reward, payroll, employee relations, onboarding and changes, general HR)
• Provide excellent customer service in line with agreed standards and service levels
• Provide support and advice to employees and line managers, explaining policies and procedures, our systems and compliance.
Documentation
• Issue all People documentation accurately in line with KPI’s and SLA’s
• Own the end to end process for the full employee lifecycle from new starters to leaver processes and support the upskill our employees in relation to these processes
• Maintain and keep our people systems up to date and ensure data is recorded accurately in line with all data protection and GDPR requirements.
People Systems
• Regularly run reports to ensure data accuracy and take appropriate action to maintain this across our People systems
• Support the People Systems Manager with any testing ahead system upgrades or changes
• to ensure that core functionality is not impacted by upgrades
ABOUT YOU:
• A high level of confidentiality
• Knowledge of HR processes and systems
• Resilient and able to work under pressure
• Analytical and problem-solving skills
• Excellent communication skills, with ability to flex style depending on the customer.
• Organised with strong attention to detail and ability to work to tight deadlines, and adaptable to changing priorities
• Ability to work independently and collaboratively to ensure the achievement of goals and resolution of issues
• Flexible approach
• Attention to detail
• Customer focussed
WHATS IN IT FOR YOU:
• 40% staff discount plus friends & family discounts throughout the year
• Access to our reward platform for external discount and offers
• Private pension scheme
• Option to join our Healthcare Private Medical Scheme
• Virtual GP access for you and your children – it allows you to speak to a doctor at a time and date that suits you
• All employees are covered by our life assurance policy from day one
• Enhanced maternity, paternity and adoption leave, and shared parental leave (eligible after 2 years service.
• Do your bit for the environment and save money with our Cycle2Work scheme
• We're proud to partner with the Retail Trust and Fashion & Textile Children's Trust
DIVERSITY & INCLUSION STATEMENT
We care about you and the planet and believe fashion should be a force for positive change. We celebrate inclusion and diversity in everything we do. We’re proud of our inclusive culture and our talented team members who embrace our shared purpose, behaviours and values.
We prioritise development, offering training to support your progression, so you can be your absolute best and achieve your goals.
We pride ourselves on being a flexible employer, our colleagues work a range of patterns. If you have a specific pattern in mind, we're keen to discuss this with you in line with the output needed for the role.
