Job Description
Job Location: SENDER ONE WESTWOOD - LOS ANGELES, CA 90024
Position Type: Part Time
Salary Range: $19.00 - $20.00 Hourly
Job Category: Customer Service/ExperienceOverview:
A Bouldering Gym Specialist is someone who is enthusiastic, self-motivated, and proactive. Delivers outstanding customer experiences to everyone who walks through our doors.
Responsibilities:
- Take initiative to help the team progress to our shared purpose - discover ourselves and connect with others;
- Greets customers and responds to guest inquiries via email, phone, or in-person in a timely, friendly and efficient manner;
- Facilitates in-person and online transactions, event bookings, memberships, and sales initiatives;
- Executes tasks related to general upkeep and maintenance of the facility;
- Manage the inherent risks involved with climbing & training;
- Have a high level of product knowledge of gym offerings including day use, memberships, Programs, Yoga & Fitness, and gym events;
- Assist customers with Pro Shop products and questions about climbing gear;
- Lead introduction adult and youth climbing courses in accordance with Sender One’s policies;
- Complete department & operations checklist(s) in a timely manner;
- Knowledge and utilization of the following systems: Paycom, Google Suites, Rock Gym Pro, and Basecamp.
- Ability to lift and carry a minimum of 50 lbs;
PROFILE & EXPERIENCE:Profile:
- Passionate about climbing, working with kids, and instructing;
- Ability to harness imagination and find novel approaches to overcome challenges;
- Willingness to learn and grow from challenges, seeing tasks through to completion;
- Open to receiving and providing feedback, guidance, insight, assistance, and perspective in a professional manner;
- Work with a team, provide support to fellow team members, share ideas, and earn trust;
- Self-directed and has the drive to grow professionally.
Industry
Experience:
- Familiar with the fundamentals of climbing.
- Experience coaching and instructing preferred.
Time Commitment:
- Must be fully available to work at least one weekend day per work week (Sun - Sat);
- Must be able to work a minimum of 16 hours or 2 shifts per work week (Sun - Sat);
- Must be able to attend the Mandatory All Staff Quarterly meeting.
