MSSC (Marine Society & Sea Cadets)

Westminster Support Officer

MSSC (Marine Society & Sea Cadets)  •  £32k/yr  •  Portsmouth, GB (Hybrid)  •  5 days ago
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Job Description

Location: Fort Blockhouse, Gosport PO12 2AB or SCC Stores, Portsmouth PO1 4QT or

MSSC NSC Lambeth Road, Lambeth, London SE1 7JY

Contract: Full Time, permanent

Salary: £32,000 gross per annum

Closing Date: 8 June 2026

Are you a Business Systems Support looking for a new opportunity?

The Marine Society & Sea Cadets (MSSC) is the leading maritime charity for youth development and lifelong learning. We are a vibrant and growing charity inspiring young people to achieve their potential through challenge and nautical adventure, and enabling seafarers and maritime professionals to realise their potential through learning and career development. Working with our employees, cadets, and volunteers, we have built a strong vision and five-year Future Ready strategy to meet the growing demand for what we provide, both for young people, seafarers and maritime professionals – and the thousands who aspire to be the sea cadets and marine professionals of the future. It is also about equipping them to achieve their potential and thrive in a rapidly changing world, while growing our charity to benefit even more people – including those from under-represented or marginalised groups.

We are currently looking for a Westminster Support Officer to join our team.

About the role

‘Westminster’ our internal Management Information System (MIS) is a critical application to keep many aspects of the charity running smoothly. As the Westminster Support Officer, you will be the first point of contact for employees using Westminster. You will also have a great deal of interaction supporting volunteer users across the charity.

Responsibilities

Provide First Level Defence Gateway support to employees and volunteers including:

  • Regular daily downloads of DLE course results into Westminster.
  • Support in registering and accessing DG accounts.

Provide First Level Westminster Support to MSSC Employees including:

  • Managing access rights at Area Offices, Training Centres and other outstations.
  • Providing local and remote support for the above users, escalating issues to the WM Manager where necessary.

Provide Third Level Westminster Support to SCC Volunteers including:

  • Problem solving where issues are reported up from District/Area volunteers.
  • Providing remote support for the above users, escalating issues to the WM Manager where necessary.
  • Maintaining communications with employee and volunteer groups via Teams.

Assist with the creation and maintenance of training materials, written guides and videos.

Requirements

  • Demonstrable ability to work in a desktop support role.
  • Sound knowledge of common Office applications and email.
  • Ability to record data and maintain records.
  • Ability to provide telephone support.
  • Ability to work effectively with a broad range of internal and external contacts.
  • Data Protection awareness.

For further information, please download the Recruitment Pack If you are interested in this role, please apply now!

Benefits

  • 25 days annual leave per annum increasing with length of service
  • Hybrid working for many roles
  • Life assurance (4x salary)
  • Private medical insurance
  • Generous pension (employer contribution up to 10%)
  • Cycle to work scheme
  • Wellbeing portal and EAP with 121 counselling
  • Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential.

Additional Information

MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer.

We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC’s values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire.

All successful applicants are required to attend safeguarding training and undergo pre-employment checks including a criminal record check.

MSSC (Marine Society & Sea Cadets)

About MSSC (Marine Society & Sea Cadets)

We are a vibrant and growing organisation, encompassing two charities under the one MSSC umbrella. On one side we deliver life changing nautical adventure for young people age 10 to 18, through Sea Cadets. Meanwhile the Marine Society, provides personal and professional education opportunities for seafarers worldwide.

Sea Cadets gives young people a new perspective, broadening their horizons and creating possibilities for them. Working across the UK with 14,000 young people, we help them to see the world with confidence, gained through the challenge of nautical adventure and based on the customs and traditions of the Royal Navy .

Our aim is to give young people the best possible head start in life and we are passionate about investing in all young people. We offer a unique mix of activities and experiences, delivered locally, regionally, nationally and offshore, which improves life chances at school, in work and for the community. Through this we create a sense of belonging and identity where young people flourish, gaining confidence, skills for life, values and qualifications, which help them seize a better future

Marine Society aims to inspire and support seafarers across the world to realise their full potential through a wide range of services that are geared towards their personal development, education and learning support needs. Our skilled staff are experienced in supporting and mentoring distance development and learning at sea. Through our work seafarers have the access to gain new skills and qualifications to help them progress in their careers.

MSSC employs approximately 200 employees across the UK with some based out of our Head Office in London and others at our five Training Centres, six Boat Stations and six Area Offices. We also have a fleet of five offshore vessels, which offer voyages at sea for cadets. For Sea Cadets, we also have a wonderfully dedicated group of 9,000 volunteers who run the 400 Sea Cadet Units across the UK.

Industry
Nonprofit & NGOs
Company Size
201-500 employees
Headquarters
London, GB
Year Founded
Unknown
Website
ms-sc.org
Social Media