Villeroy & Boch Group

Werkstudent (m/w/d) Kundenservice B2B

Villeroy & Boch Group  •  Federal Republic of Germany (Onsite)  •  8 days ago
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Job Description

Shape & Create - And make it happen!

The Villeroy & Boch Group with its Ideal Standard brand is one of the world's leading manufacturers in the ceramics and lifestyle sector. With our innovative and stylish products from the Dining & Lifestyle and Bath & Wellness segments, we have been creating moments and rooms to feel good in since 1748. Our success is based on the passion, design expertise and innovative strength of our more than 13,000 employees in 42 countries.

Want to become part of us? #shapeandcreate

Du möchtest mehr als nur Theorie an der Uni lernen und suchst nach einem Einstieg in das Berufsleben? Dann freuen wir uns auf Deine Bewerbung.

Deine Aufgaben:

  • Du unterstützt das Team dabei, unsere Endverbraucher mit einem guten Kundenservice happy zu machen

  • Du bearbeitest selbständig Kundenanfragen per Email, Telefon oder Chat.

  • Hierbei geht es u.a. um Fragen zu Bestellungen, Lieferungen, Reklamationen und Zahlungen

  • Dabei ist unser CRM System Salesforce sowie SAP dein ständiger Begleiter

Dein Profil:

  • Du studierst in einem wirtschaftswissenschaftlichen Bereich, vorzugsweise mit Schwerpunkt Vertrieb oder Marketing.

  • Du stehst uns über einen Zeitraum von mindestens 12 Monaten mit 20 Stunden pro Woche in der Vorlesungszeit sowie mehr Stunden in der vorlesungsfreien Zeit zur Verfügung. Homeoffice ist nach der Einarbeitung möglich.

  • Du interessierst dich für End2End Prozesse im Kundenservice B2B mit Schwerpunkt auf unseren eigenen E-Shop.

  • Kundenorientierung und Arbeiten mit modernen Technologien ist dein Ding?

  • Du sprichst Deutsch? Gut! And English or French? Great!

Deine Ansprechpartnerinnen:

Inez Lenhof | HR Manager Talent Management

Lenhof.Inez@villeroy-boch.com

Wei-Ju Hsieh | Graduate Trainee HR

Hsieh.Wei-Ju@villeroy-boch.com

Think outside the box with us! #shapeandcreate

Villeroy & Boch Group

About Villeroy & Boch Group

Welcome to the Villeroy & Boch Group!

The Villeroy & Boch Group is one of the global leaders in the premium Dining & Lifestyle and Bathroom & Wellness sectors. Since its foundation in 1748 the company stands for leading innovation, contemporary design, and exceptional quality. Uniting two iconic brands – Villeroy & Boch and Ideal Standard – we combine centuries of expertise with forward-thinking solutions to create high-quality, eco-conscious products that elevate modern living.

Guided by our vision “The Art of Bringing Something Special Into Every Day” we blend timeless elegance with cutting-edge technology to deliver exceptional experiences. With our commitment to premium design, responsible manufacturing, and continuous innovation we empower architects and developers to create spaces of wellbeing and consumers to enjoy moments of connection.

Headquartered in Mettlach, Germany, Villeroy & Boch Group has around 12,000 employees around the globe and is active in around 140 markets worldwide. As a united global team, we bring together our heritage, creativity, and market insights to set new benchmarks across our industry. Whether through innovation, aesthetics, or functionality, we are dedicated to delivering excellence in every detail.

Follow us to discover the latest company news, product innovations, and updates from across the Villeroy & Boch Group.

Industry
Manufacturing & Production
Company Size
1,001-5,000 employees
Headquarters
Mettlach, DE
Year Founded
1748
Website
villeroy-boch.com
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