Der Fachbereich Customer Service verantwortet die Kundenkommunikation der MediaMarktSaturn Deutschland inkl. ihrer rund 400 MediaMarkt und Saturn Märkte, der beiden Onlineshops und der MediaMarkt und Saturn Kundenbindungsprogramme. Im Team treiben wir interne Projekte voran und arbeiten in bereichsübergreifenden Initiativen mit – immer aus Kundensicht und mit dem Ziel, das Contact Center im Unternehmen konsequent mitzudenken. Mit unseren Fachexpertinnen und -experten bilden wir agile Teams, die neue Themen, große Kampagnen und Optimierungen schnell umsetzen.
Die besten Lösungen entstehen, wenn unterschiedliche Perspektiven zusammenkommen. Vielfalt ist der Schlüssel, um unsere Vision, Experience Champion zu werden, zu erreichen. Wir schätzen Vielfalt und fördern Chancengleichheit und Inklusion – werde Teil unseres Teams!
Location: Ingolstadt
MediaMarktSaturn Deutschland
Department: Verwaltung - Customer Experience & Customer Care
Entrylevel: Studierende
Type of Employement: Teilzeit
Working Hours: 20
Persona: Job Requisition HQ Young Talent
Recruiter: Lea Ellerich
Recruiter: Lea Theresa Ellerich
MediaMarktSaturn is Europe’s leading consumer electronics retailer and provider of related services. The company operates with approximately 1,000 stores in 11 European countries with online sales platforms, claiming market position 1 or 2 in nine European countries.
As part of its strategic realignment, the company is developing itself from a classical product seller to a solutions-oriented omnichannel platform which integrates the topics customer and sustainability into all of its business activities. MediaMarktSaturn is using the term "Experience Electronics" to describe its repositioning and, at the same time, the range of services it offers its customers. With its portfolio of formats and brands, the electronics retailer is focusing on customer experience and personal advice. The own brands PEAQ, KOENIC, ISY and ok. round off the portfolio. MediaMarktSaturn employs around 50,000 people and is majority-owned by CECONOMY AG. The company's sales amounted to around EUR 22.2 billion in fiscal year 2022/23, with online sales accounting for 22 percent of this figure. With around 2 billion customer contacts per year across all channels, the electronics retailer has an enormous reach. (Data as of 30 September 2023)
Visit https://www.mediamarktsaturn.com/career-at-mediamarktsaturn for more information on MediaMarktSaturn as an employer and current vacancies.
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