Job Description

Join our Service Desk team and help support Polish-speaking employees and vendors by handling their questions and requests.

Your responsibilities will include:

• In this role, you will receive email and ticketing system queries from employees, and vendors in French language.

• You will communicate ticket resolution to appropriate customer contact and maintain ticket documentation.

• Your responsibility will be to document tickets and respond to inbound messages in a professional manner.

• You can look forward to the cooperation with other teams and departments in Holcim EBS.

• In addition, you will develop a general understanding of Holcim finance and accounting business processes and policies as defined by the Business Service Center.

Your qualifications, experience and skills

• University degree in Business, Economics, Administration, Procurement

• Previous experience in related positions in the field of customer service / help desk

• SAP knowledge is an advantage

• English - upper intermediate (B2) and Polish - Upper intermediate (B2) is a must

• Experience in MS Office tools & Google equivalents on advanced level

• You are organized, structured and able to prioritize tasks

• Ability to analyze and solve problems

• Professional communication skills

• You are customer oriented, results oriented with a responsible work attitude.

Benefits

• Annual 5% Bonus

• Grade-Related Bonus

• Employee Referral Program

• Supplementary Pension Fund

• Working Anniversary Awards

• Flexible Working Hours

• Hybrid Contract

• Sick Days

• Mental Health Support

• Multisport Card
  

Holcim is committed to a diverse and inclusive workplace. We support equal opportunities for everyone, regardless of race, national origin, gender, sexuality, disability, or age.