Join JLL's dynamic team serving one of theworld's largest banking and financial services organisations with a networkspanning more than 50 countries and territories.We'reseeking talented professionals who thrive in fast-paced environments and are eager to drive meaningful change. This is an outstanding opportunity toworkalongside industry experts that help shape the future ofworkplacestrategy for a globally recognised institutionWhether you want a career that could take you to the top or an exciting new direction, we offer opportunities, support and rewards that will help you stand out, fulfil your potential, and ultimately make your mark on something truly exciting.

WE&O Experience Manager

The WE&O Experience Managerwill be based on the client’s London site on the outskirts of The City. Reporting to the Facility Manager, they will be a key part of the widerWorkplaceTeam. Spearheading theWorkplaceexperienceand service delivery onsite, theyare responsible forbringing, as an individual and through their team, an elevated level of service to all building users,guestsand visitors with a particular focus on the Customer Experience Centre.

The client’s office is a modern, high specification office environment providing thriving and diverse communities where enthusiasm and engagement with all users is welcomed,encouragedand rewarded. We aim to provide the highest level ofWorkplaceexperienceto customers,colleaguesand visitors at each touchpoint.

What This Job Involves

The WE&O Manageris directly accountable for the following typical activities:

• WorkplaceExperience Lead the development and implementation of modernWorkplaceProgramsin order todeliver best in class Employee Experience within the London Office.

• People Management & Teamwork– develop and sustain a high quality well motivated team, supporting the client strategy and in-house team to deliver first class events andWorkplaceexperienceacross the office and again focussed more generally on the Customer Experience Centre.

• Client Management – ensure that client and guest expectations are met and overall strategy delivered.

• Contracts Management – ensure that all contracts under their ownership are professionally delivered (the contract with our customer, the contracts with our business partners).

• Site Operations Management – implementing industry best practice operations to bring a first-classWorkplaceexperiencefor all on site.

• Technology, Automation, Innovation – develop new ways ofworking through the application of innovative technologies,automationand innovative operations.

• Sustainability –demonstratea commitment to JLL and client sustainability programs in all parts of the office and alwaysworking collaboratively with the widerWorkplacegroup and partners.

• Mentor & enable training & development of team members, leading by example.

• Nurture an environment conducive to good teamworkand co-operation among colleagues.

• Act as a SME forWorkplaceExperience Front of House related items for the account and support the development of processes and SOP to serve the wider account targets.

• Provide standard monthly/quarterly/annual reporting and management reports asrequired

• Flexible to perform other duties within theWorkplaceteam whenrequired

Skills

• Excellent written and oral communication skills, including presentation and negotiation skills.

• Ability to manage multiple projects and competing priorities.

• An absolute commitment to customer service in a highly demanding environment

• Ability to networkat all levels within the organisation.

• Flexibility and adaptability to changing business requirements.

• An outgoing and engaging approach to relationship building.

• You candemonstratesuccessful team management and have good people skills.

• Youhave the ability tobuild andmaintainstrong relationships with FTE, Guests, Key ServicePartnersand other onsite Business Partners

• Ability to display initiative,confidenceand professionalism in all dealings.

Experience

• Minimum of 5 years in related role within customer facing environment/FM/Hospitality.

• Experienceworking in a creative /social media environment would be beneficial.

• Must be able todemonstrateflexibility in relation to type ofworks carried out and availability as critical needs arise.

• You candemonstratesuccessful team management and have good people skills.