Job Description

Position: Team Member

Reports to: Shift Leader / Assistant Manager / General Manager

Job Overview

The Team Member is responsible for providing friendly, accurate, and efficient service to guests while preparing quality food products and maintaining a clean, safe, and organized restaurant environment. This role supports restaurant operations by delivering excellent guest service, following food safety standards, and ensuring compliance with Wendy’s brand expectations and company procedures.

Key Responsibilities

Guest Service & Hospitality

• Greet guests promptly and courteously according to Wendy’s service standards.
• Take guest orders accurately and efficiently using the POS system.
• Answer guest questions regarding menu items, promotions, and restaurant services.
• Ensure guests receive friendly, timely, and accurate service.
• Resolve basic guest concerns and communicate issues to management when necessary.
• Demonstrate professionalism and a positive attitude during all guest interactions.

Food Preparation & Quality

• Prepare and assemble menu items according to Wendy’s recipes, procedures, and portion standards.
• Operate grills, fryers, beverage equipment, and other kitchen tools safely, as permitted by applicable state age requirements.
• Monitor food quality, freshness, and product presentation standards.
• Follow food holding times, labeling, and rotation procedures.
• Restock food, paper products, condiments, and supplies throughout the shift.

Cash Handling & Restaurant Operations

• Process cash, credit card, and digital transactions accurately.
• Maintain the cleanliness and organization of the front counter, dining room, kitchen, and service areas.
• Support opening, closing, and shift change procedures.
• Follow company cash handling, safety, and security procedures.
• Assist with drive-thru operations when assigned.
• Perform other duties as assigned.

Cleaning & Sanitation

• Follow all food safety, sanitation, and health department regulations.
• Clean and sanitize food preparation areas, dining room tables, counters, equipment, and workstations.
• Sweep and mop floors, remove trash, stock supplies, and maintain restroom cleanliness as assigned.
• Perform cleaning tasks, including but not limited to wiping surfaces, cleaning equipment, maintaining exterior areas, and any other cleaning or side work tasks assigned by management.

Teamwork & Professionalism

• Work collaboratively with team members and management to support restaurant operations.
• Follow directions from managers and shift leaders.
• Demonstrate reliability, teamwork, and consistent attendance.
• Maintain a professional appearance and follow uniform standards.
• Demonstrate WKS Values: Integrity, Loyalty, Winning, Service, and Teamwork.

Physical Requirements & Work Environment

Physical Activity

• Standing, walking, bending, stooping, twisting, reaching, and grasping.
• Writing, reading order screens, and operating POS systems.
• Lifting, carrying, pushing, and pulling objects.
• Communicating with guests, team members, and management.
• Use of kitchen equipment, headsets, beverage machines, and restaurant technology, as permitted by applicable state age requirements.

Physical Requirements

• Standing and walking for extended periods during the work shift.
• Lifting and carrying ranges:
• 0–10 lbs: Frequent
• 11–25 lbs: Frequent
• 26–50 lbs: Occasional with assistance
• 51–75 lbs: Seldom; team-lift only
• Pushing and pulling approximately 10–40 lbs of force occasionally.
• Frequent use of hands for food preparation, cleaning, cashiering, and equipment operation.

Work Environment

• Work performed in restaurant dining room, kitchen, drive-thru, and service areas.
• Exposure to heat, cooking equipment, noise, wet or slippery surfaces, and cleaning chemicals.
• Fast-paced environment with continuous guest interaction.
• Variable schedules including mornings, evenings, weekends, and holidays based on business needs.

Cognitive Demands (ADA/FEHA-Compliant)

• Ability to follow written and verbal instructions.
• Ability to maintain focus and attention to detail in a fast-paced environment.
• Ability to multi-task and prioritize responsibilities during busy periods.
• Ability to communicate clearly and professionally with guests and team members.
• Ability to adapt to changing business needs and operational demands.
• Ability to maintain regular and predictable attendance.

Requirements

• Previous customer service or restaurant experience preferred but not required.
• Basic communication and interpersonal skills required.
• Ability to work in a fast-paced, team-oriented environment.
• Ability to follow food safety and operational procedures.
• Ability to work flexible schedules including mornings, evenings, weekends, and holidays.
• Basic math and cash handling skills preferred.

This document describes the job and its traditional physical, cognitive, and environmental demands. It does not describe the abilities of any individual employee. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.