Job Description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About Jumeirah Carlton Tower

Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop health club and spa with London’s largest naturally lit swimming pool.

About The Job

An opportunity has arisen for a Wellness Spa Receptionist to join us at Jumeirah Carlton Tower. The main duties and responsibilities of this role

• Warmly welcome and escort guests throughout the spa, ensuring a seamless and personalised journey. Handle enquiries confidently, recommend amenities, and proactively promote spa treatments, products, and current packages to enhance the guest experience.
• Support revenue generation by managing bookings, upselling treatments and retail products, and maintaining strong, accurate knowledge of all spa services, promotions, and retail items.
• Deliver excellent guest service by handling billing transactions accurately, promoting ongoing spa packages, and encouraging repeat visits through rebooking and tailored treatment recommendations.
• Anticipate guest needs, including those with special requirements, by observing, listening, and offering suitable services or product suggestions that elevate guest satisfaction and wellbeing.
• Recognise and address guest dissatisfaction promptly, taking appropriate action in line with procedures and escalating to management where necessary to ensure effective service recovery.
• Maintain the cleanliness, ambiance, and operational readiness of guest areas, treatment rooms, and the reception desk. Ensure all spaces are fully stocked, organised, and aligned with service standards and SOPs.

About You

The ideal candidate for this position will have the following experience and qualifications:

• High School Diploma or Equivalent
• Knowledge of guest services and guest relations, food service, food safety and hygiene.

Desirable

• Bachelor’s Degree in Hospitality Management, Tourism, Business Administration, or a Related Field

About The Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits Include

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Health care and insurance benefits
• Competitive salary + excellent service charge
• Extra holiday for significant Birthdays (21.30.40. etc.)
• Jumeirah perks website access – discount
• Dry cleaning of uniform or Business attire
• Meals on duty!

Jumeirah is committed to a respectful and inclusive recruitment process. Harassment, sexual harassment, discrimination, bullying or any other inappropriate behaviour by or towards any person involved in the recruitment process including candidates, interviewers, recruitment agency staff, assessors and other third parties will not be tolerated and may result in immediate removal from the recruitment process and such further action as Jumeirah UK considers appropriate.