Job Description

Wellness Manager

Are you a strategic leader with a passion for holistic wellness and guest experience? We are looking for a Wellness Manager who will lead and elevate the hotel’s wellness offerings—spanning spa, fitness, recreation, and wellbeing programs—while driving service excellence, team performance, and commercial success.

A little taste of your day-to-day:

Every day is different, but you’ll mostly be:

• Managing end-to-end operations of the Wellness portfolio (Spa, Fitness, Pool/Recreation).
• Designing and delivering premium wellness experiences aligned with brand standards.
• Leading, coaching, and developing a multidisciplinary wellness team (therapists, instructors, attendants).
• Driving revenue through treatment menus, memberships, packages, retail, and promotions.
• Ensuring exceptional guest satisfaction through personalized service and effective service recovery.
• Overseeing scheduling, duty rosters, productivity, and payroll inputs for the wellness team.
• Maintaining the highest standards of hygiene, safety, and compliance (HACCP, H&S).
• Managing budgets, forecasts, KPIs, and performance reports.
• Collaborating with Sales, Marketing, Front Office, and F&B to promote wellness offerings.
• Monitoring trends and introducing innovative programs, treatments, and partnerships.

What we need from you:

• Proven experience as a Wellness Manager, Spa Manager, or Health Club Manager, preferably in a luxury hotel or resort.
• Strong leadership and commercial acumen with a guest-first mindset.
• In-depth knowledge of spa operations, fitness programming, and wellness trends.
• Excellent communication and interpersonal skills.
• Fluent in English; Arabic language will be an advantage
• High standards of grooming, professionalism, and attention to detail.
• Ability to work in a fast-paced, target-driven environment.
• Relevant wellness, spa, or hospitality qualifications will be an advantage.

At IHG®, we believe wellbeing is central to memorable stays. Join our leadership team and shape inspiring, results-driven wellness experiences where True Hospitality nurtures mind, body, and soul.