Job Description

Specifically, as Wellness Instructor for Waldorf Astoria Maldives you will perform the following tasks to the highest standards:

Main Duties:

• Assist and help members or guests who require assistance in the Aqua Wellness Center and Gym.

• Handle all operating issues, towels, inventory, etc.

• Monitor and maintain all equipment in working order.

• Update and maintain skills and product knowledge at all times, providing guests with information and resources regarding health, nutrition and lifestyle issues.

• Evaluate individual’s abilities, needs and physical condition, developing suitable training programs and meet any special requirements.

• Work varying schedules to reflect the business needs of the hotel due to the cyclical nature of the hospitality industry.

• Resolve guests’ concerns and implement resolutions by using discretion and judgment.

• Attend trainings where and when required.

• Maintain discipline amongst team members, ensuring consistency in accordance with the team member handbook, Chinese Labour Law and HR guidelines.

• Distribute appropriate discipline when and where required.

• Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.

• Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive.

• Handle complaints promptly and efficiently, taking the necessary action, and informing the Guest Service Manager for follow up, where appropriate.

• Follow-up with all guests to ensure satisfaction with problem resolution.

• Apply Hilton brand standards to every action, acting as a role model and example of how the standards should be carried out in a practical setting.

• Knowledgeable of the hotel’s facilities and services as well as basic knowledge of Hilton International, MEAP and other properties in China.

• Ensure, administer and check all operating equipment in the club is working properly, cleaned and kept safely by team members, informing the Health Club Manager and Engineering department when repairs are needed.

• Pass on information effectively, ensuring that all necessary details are communicated to the intended people, any pending action is completed, and guest satisfaction is confirmed.

• Conduct daily briefings, shift handovers, attend meetings and effectively communicate information to team members.

• Obtain needed equipment, facilities, and materials and oversee their use.

• Responsible for the day-to-day operations of the Health Club, including condition of the facilities, security of the swimming pool and Health Club properties, maintaining an accurate schedule of events and ensuring availability of regular supplies for the Health Club.

• Check and ensure all daily towels, locker keys, engineering, housekeeping and operations checklists are in place and follow up on any issues with the relevant department.

• Ensure the hygiene and cleanliness of the club is maintained to set standards.

• Explain and enforce safety rules and regulations governing sports, recreational activities, and the use of exercise equipment.

• Observe participants and inform them of corrective measures necessary for skill improvement.

• Ensure that the Health Club Manager is aware and up to date of operational issues.

Be up to date with competitor activities in order to be proactive and create market advantage.

At Waldorf Astoria Maldives Ithaafushi, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality Acting with Integrity and always doing the right thing. Inspiring others through Leadership A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

As Wellness Instructor serving Waldorf Astoria brand is always working on behalf of our Guests and working with other team members. You should maintain the attitude, behaviors, skills and values that follow :

• Fitness Coach qualifications.

• Aqua Coach qualifications.

• Nutritional qualifications.

• Good interpersonal skills to provide overall guest satisfaction.

• Able to stand, walk and / or sit to continuously perform essential job functions.

• Able to operate gym equipment and swim.

• Able to work under pressure and deal with stressful situations during busy periods.

• Able to effectively deal with internal and external customers with tact and diplomacy, collect and analyze accurate information and resolve conflicts.

• Able to work under pressure and deal with stressful situations during busy periods.