Job Description

Level Entry Job Location Woodfin YMCA - Asheville, NC 28804 Position Type Part-time Hourly

Salary Range $14.26 Job Category Wellness

ABOUT US

The nonprofit YMCA of Western North Carolina strengthens local communities through youth development, healthy living, and social responsibility. Founded in 1889, we engage more than 100,000 people – regardless of age, income, or background – to nurture the potential of children and teens, improve the region’s health and well-being, and provide opportunities to give back and support the community. We do this through seven YMCAs, dozens of program sites, and YMCA Camp Watia. As the state’s largest provider of licensed school-age childcare, we give more than 1,000 children a day the opportunity to learn, grow, and thrive. We are made up of people of all ages, from all backgrounds, working side by side to ensure that everyone can reach their full potential with dignity. Our core values are caring, honesty, respect, and responsibility, and they guide everything we do. We are committed to being an organization that exposes and addresses social constraints that limit and/or negatively affect all humans from all walks of life. We recruit staff who are passionate about giving back to the community, helping people, and upholding our core values. For more information, please visit ymcawnc.org

ABOUT THE ROLE

The Wellness Lead is responsible for supporting a high-quality member experience across Wellness, Group Exercise, and Healthy Aging. This role ensures the wellness floor and studios are clean, safe, and equipment is maintained and ready to use; provides direct floor coverage and engagement with members; and supports recruitment and retention through intentional wellness strategies. The Wellness Lead helps manage cardio equipment inventory and tracking, maintains the Wellness Maintenance Log, assists with marketing and flyers for programs, and leads Healthy Aging programming, coordination, and reporting. The position also enforces YMCA policies and safety procedures and performs other duties as assigned to support the overall success of the Healthy Living department.

ESSENTIAL FUNCTIONS

• Supports service line/department in actively working toward association-level objectives, as measured by identified goals/KPIs.
• Maintain a clean, safe, and welcoming wellness floor and group exercise studio environment.
• Provide consistent floor coverage, engaging with members, answering questions, and supporting safe equipment use.
• Manage cardio equipment inventory, including tracking mileage and reporting maintenance needs.
• Maintain and update the Wellness Maintenance Log and other required documentation.
• Support member recruitment and retention by implementing wellness strategies and fostering strong member relationships.
• Create and assist with flyers and basic marketing materials for wellness and Healthy Aging programs.
• Conduct studio maintenance checks to ensure cleanliness, organization, and equipment readiness for Group Exercise (GEX).
• Serve as the Healthy Aging Lead, delivering high-quality programming, support, and engagement for Healthy Aging participants.
• Assist with planning, coordination, and reporting for Healthy Aging initiatives.
• Enforce all YMCA policies, rules, regulations, and procedures, including safety and emergency protocols.
• Perform other duties as assigned to support the Healthy Living and member experience goals.

ABOUT YOU

Qualifications

• Must be at least 18 years of age or older.
• CPR and First Aid certification required within 90 days of hire.
• Completion of YMCA Coach 1 and Coach 2 training and requirements (or ability to complete within established timeframe).
• Personal training and/or group exercise certification preferred but not required.
• Prior experience in wellness, fitness, health promotion, or a related field preferred.
• Experience working with older adults and/or delivering Healthy Aging or similar programming preferred.
• Demonstrated commitment to the YMCA mission, values, and a member-focused service culture.

Knowledge, Skills, and Abilities

• Strong attention to detail with a consistently high level of responsiveness and follow-up.

• Exceptional communication and customer service skills, with the ability to build positive relationships with members, guests, and staff from all socioeconomic and cultural backgrounds.

• Ability to teach, explain, and demonstrate wellness concepts, exercises, and programs in a clear, supportive manner.

• Patience and strong human relations skills, including active listening (Listen First) and conflict resolution.

• Self-starter who can work independently, prioritize tasks, and follow through with minimal supervision.
• Ability to model inclusive behaviors and embrace all dimensions of diversity in programs and member interactions.

• Comfortable using basic technology and software for scheduling, reporting, and communication.

PHYSICAL ASPECTS OF THE JOB

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to constantly and quickly move to various locations in and around the entire facility

• Be able to lift 25 pounds or more.

• Physically perform all CPR and First Aid skills and/or assist as needed in emergency situations.

• Ability to stand for long periods of time.

• Bend or stoop to reach various height levels.

PART-TIME BENEFITS

• Free individual membership to all YMCA of WNC locations
• Discounted membership for household members
• Discounted program fees (swim lessons, youth sports, summer camp and more)
• Start a 403(b) smart savings account on day one of employment (optional) and begin eligibility for YMCA retirement plan
• Professional development opportunities through local and Y-USA trainings

The YMCA of Western North Carolina is committed to equal opportunity in terms and conditions of employment for all employees and job applicants without regard to race, color, faith, gender, pregnancy, national origin, age, disability, sexual orientation, gender identity, veteran status, citizenship status, genetic information, gender expression, or any other characteristic protected by applicable law, except where a bona fide occupational qualification applies.

Qualifications