Job Description

Company Background:

Our client is a medical-driven longevity and wellness centre focusing on preventive healthcare, advanced diagnostics, biohacking, regenerative medicine, cellular therapies, and recovery technologies. The centre is based in Bukit Jalil, Kuala Lumpur, serving clients seeking personalised health optimisation and longevity programmes.

Job Objectives

• Deliver treatments to a consistent technical standard that produces visible or felt results.
• Achieve high client satisfaction and rebooking.
• Maintain treatment room hygiene, safety and presentation without exception.
• Operate treatment equipment correctly and only after certified training.
• Maximise productive treatment hours.

• Perform assigned facial, body, wellness and recovery treatments according to company protocols.
• Operate approved wellness and treatment equipment only after completing the required training and competency sign off.
• Conduct pre treatment checks including consent, contraindication screening and skin or condition assessment, and escalate anything outside scope to the nurse or doctor.
• Explain each treatment clearly before starting, including sensations to expect and duration.
• Prepare treatment rooms, equipment, products and linen before each session, and reset fully after.
• Monitor client comfort and response throughout the treatment, and stop and escalate if an adverse reaction occurs.
• Provide aftercare instructions and home care guidance within scope.
• Maintain treatment records, session notes, consent forms and progress tracking.
• Maintain hygiene, sanitisation, equipment cleaning and treatment room presentation to clinical standard.
• Recommend suitable follow up services, courses or home care products within approved scope, and route clinical questions to the medical team.
• Manage treatment product stock, usage tracking and wastage control.
• Report equipment faults, consumable shortages and maintenance needs promptly.
• Coordinate with front desk and consultants on scheduling, room turnaround and client handover.

Ad Hoc Tasks

• Perform demonstration treatments at member events, roadshows and VIP visits.
• Trial new treatment protocols or equipment and provide structured feedback.
• Support content shoots and before and after documentation with client consent.
• Assist in training new therapists on company protocols.
• Cover room preparation or front of house support during quiet periods.

Job Requirements

• Previous therapist experience in facial, body, spa or aesthetic treatments.
• Good hands on technique and physical stamina for a full treatment day.
• Attentive, service oriented and professional in a premium setting.
• Willing to be trained and certified on company's wellness and longevity technologies.
• Willing to work a 6 day rotation including weekends.
• Formal beauty, aesthetic or spa therapy certification.
• Experience operating face or body treatment devices.
• Experience in a medical aesthetic or wellness clinic rather than a pure spa environment.

Training and Development

• Full training and competency certification on all face, body and recovery equipment and protocols, including any new technologies introduced.

Additional Information

• Location: Bukit Jalil, Kuala Lumpur
• Salary Range: Basic salary + service incentive
• Working hours: 9.00am to 6.00pm, inclusive of a one hour break.
• Working days: 6 days per week on a rotation basis.
• OT paid provided if have