Job Description

The Wellness Attendant is responsible for providing an exceptional luxury wellness experience while supporting the daily operations of the spa, fitness center, locker rooms, relaxation areas, pool, and other wellness amenities.

This position serves as a visible and welcoming presence within the Wellness Department and is expected to anticipate resident needs, maintain impeccable presentation standards, and ensure all wellness areas are clean, organized, properly stocked, and operating according to established standards.

The ideal candidate is polished, attentive, proactive, service-oriented, and committed to creating a warm and personalized experience for every resident and guest.

Essential Duties & Responsibilities

Resident Experience & Hospitality

• Warmly greet and acknowledge all residents and approved guests entering the wellness areas.
• Provide attentive, personalized, and professional service consistent with luxury hospitality and Forbes service standards.
• Anticipate resident needs and provide assistance without waiting to be asked.
• Become familiar with resident preferences and, when appropriate, names of residents, children, and pets to create a personalized experience.
• Assist residents with general questions regarding spa services, fitness offerings, wellness programming, amenities, and upcoming events.
• Answer telephone calls professionally and assist with appointment scheduling, class reservations, and general inquiries.
• Maintain resident privacy and confidentiality at all times.
• Communicate resident requests, concerns, feedback, or service opportunities promptly to management.

Wellness Operations

• Conduct regular walkthroughs of all assigned wellness areas throughout the shift.
• Maintain the cleanliness, organization, and presentation of the fitness center, spa areas, treatment rooms, locker rooms, relaxation areas, fitness studio, pool areas, and other wellness amenities.
• Ensure towels, robes, water, refreshments, toiletries, and other amenities are properly stocked and presented.
• Collect used towels and robes and coordinate laundry throughout the shift.
• Prepare, open, recover, and close wellness areas according to established procedures.
• Assist with treatment room setup and recovery as needed.
• Ensure equipment and amenities are returned to their proper locations after use.
• Monitor wellness spaces to ensure residents and guests are following established amenity rules and procedures.
• Maintain front desk coverage and remain readily available to assist residents.

Fitness & Spa Support

• Maintain fitness equipment in a clean, organized, and presentable condition.
• Ensure weights and fitness accessories are returned to their designated locations.
• Assist residents with locating equipment and understanding available wellness amenities when appropriate.
• Support spa appointment scheduling, provider coordination, and treatment-room preparation.
• Assist with wellness classes, resident events, activations, and special programming.
• Help prepare event spaces before programming and restore spaces immediately afterward.

Safety & Facility Awareness

• Maintain awareness of surroundings and immediately report maintenance, safety, cleanliness, or operational concerns.
• Identify and report damaged equipment, spills, facility issues, or potential hazards.
• Follow established procedures for wet areas, steam rooms, pools, fitness areas, and other wellness amenities.
• Monitor wellness spaces for unauthorized access and professionally communicate established policies when necessary.
• Immediately escalate incidents, injuries, resident concerns, or unusual situations to management.
• Complete required operational logs, checklists, and reports accurately.

Teamwork & Accountability

• Work collaboratively with fellow Wellness Attendants, the Wellness Supervisor, Director of Spa & Wellness, and other departments.
• Arrive on time, in proper uniform, and prepared to begin the scheduled shift.
• Review the daily schedule, appointments, classes, events, resident requests, and departmental notes at the beginning of each shift.
• Communicate effectively with teammates regarding outstanding tasks, resident requests, maintenance concerns, and shift transitions.
• Take initiative in identifying tasks that need attention rather than waiting for direction.
• Maintain professional behavior and appearance throughout the shift.
• Limit personal cell phone use to approved break periods and designated areas.
• Follow all departmental SOPs, building policies, safety procedures, and service standards.
• Participate in departmental meetings, training sessions, and Forbes service-standard refresh
  

Qualifications

Qualifications

• Previous experience in luxury hospitality, spa, fitness, residential, hotel, or private club environments preferred.
• Strong customer service and interpersonal skills.
• Professional, polished, and welcoming demeanor.
• Ability to anticipate needs and demonstrate strong attention to detail.
• Ability to communicate professionally with residents, guests, management, and coworkers.
• Dependable, punctual, and able to work independently while remaining part of a team.
• Comfortable using scheduling, reservation, or point-of-sale systems; Mindbody experience is a plus.
• Ability to maintain discretion and confidentiality in a luxury residential environment.
• Flexibility to work weekends, holidays, and varying shifts based on operational needs.