Job Description

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As a Manager, Operational Standards & Control Execution in B&PB Operations, you will play a key role in ensuring controls are effectively executed within Business and Private Bank Operations, supporting teams to deliver safe, compliant and consistent customer outcomes through strong operational discipline and adherence to standards.

Role Type: Permanent

Role Location: Melbourne (Multiple Locations)

Work Hours: Full time (40Hrs)

What will your day look like?

As a Manager, Operational Standards & Control Execution, you are accountable for:

• Ensuring effective execution and testing of controls within Business and Private Bank Operations, supporting teams to consistently meet policy, regulatory and PACT requirements
• Embedding control practices into BAU operations, ensuring processes are clearly understood and applied by operational teams
• Supporting operational teams in control adherence, providing guidance, clarification and hands-on support to ensure consistent execution
• Supporting the identification and creation of controls within Business and Private Bank operations
• Executing control testing and monitoring activities, identifying issues and ensuring timely escalation and follow-up actions
• Supporting implementation of regulatory and control changes, ensuring updates are adopted and applied within teams
• Identifying control gaps, escalating issues and supporting remediation actions
• Using insights from events, complaints and quality outcomes, supporting improvements to strengthen control execution and reduce repeat issues
• Supporting governance and reporting activities, providing accurate and timely visibility on control performance and issues

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

Must have’ knowledge, skills and experiences

• Experience in operations and control execution
• Strong understanding of operational processes and the practical application of controls
• Demonstrated ability to support teams in embedding and executing standards consistently
• Ability to identify issues, escalate risks and support remediation activities

Good to have’ knowledge, skills and experiences

• Experience in banking operation
• Familiarity with PACT or equivalent operational and control frameworks
• Exposure to control testing, monitoring or quality assurance activities

Capabilities

• Operational Risk Management
• Control Execution
• Continuous Improvement
• Data Analysis & Insights
• Stakeholder Management
• Planning & Prioritisation

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 127703 .

Job Posting End Date

17/11/2026, 11.59pm, (Melbourne Australia)