Job Description

Job Title

Welcome Host

Job Description Summary

As a Welcome Host at 1 King William Street, you play a key role in delivering a welcoming, people-first, hospitality-led experience for occupiers and visitors. This is an experience-focused role that brings together front of house service delivery, community engagement, communication and operational excellence. You will act as a visible and approachable presence within the building, ensuring that every interaction reflects our values and commitment to excellence. You will champion a customer centric approach in day-to-day service, supporting occupiers to feel informed and connected, while helping to activate shared spaces and amenities in line with the wider experience strategy.

Under the guidance of the 1 King William Street, you will help bring the building to life: supporting events and engagement initiatives, maintaining premium service standards, and contributing insight and feedback that helps the experience evolve over time.

Job Description

To deliver a consistently high-quality, welcoming and customer centric front of house experience that supports occupier satisfaction, wellbeing and connection at 1 King William Street.

As a Welcome Host, you will act as a key touchpoint for occupiers and guests - providing attentive service, clear communication and proactive support, while championing hospitality standards, community engagement and the building’s identity.

Your role is central to how the building feels day to day: calm, polished, human and people focused.

• Act as a visible, approachable presence within the building, delivering a warm, professional and people-first experience.
• Champion premium hospitality standards across all occupier and guest touchpoints, anticipating needs and providing proactive, personalised support.
• Act as an occupier point of contact, resolving enquiries and issues to a high standard and escalating risks in line with compliance procedures.
• Collaborate with building management, facilities and central teams to align service delivery with occupier needs.
• Use formal and informal feedback to drive continuous improvement in the occupier and guest experience.

Operational Excellence & Coordination

• Champion service standards on shift, leading by example and supporting colleagues and cover staff to deliver consistently high-quality service.
• Coordinate daily front of house activity, under the guidance of the <Insert Line Manager title>, ensuring smooth handovers, accurate information sharing and strong cross-team collaboration.
• Complete agreed checklists, logs and reporting to support operational consistency and insight.
• Escalate issues appropriately to relevant teams, keeping occupiers informed and supported throughout.
• Promote events and initiatives through daily interactions, encouraging occupier participation and connection.
• Build strong knowledge of occupiers, amenities and the local area to support a personalised, informed experience.

General Responsibilities

• Articulate and live the Cushman & Wakefield culture, model organisational values and required behaviours and hold others (employees and peers) accountable for their actions by identifying and acting on behaviour which is inconsistent with agreed standards.
• Comply with all Cushman & Wakefield systems that are in place to meet the health and safety obligations of the organization.
• Work safely and avoid placing yourself or anyone else’s health and safety at risk by your actions or omissions.
• Comply with Cushman & Wakefield Environmental policies and adhere to procedures and work instructions that are relevant to your activities
• Comply with Cushman & Wakefield policies.
• Perform additional duties, as required.

Cushman & Wakefield is an equal opportunity / affirmative action employer. All qualified candidates will receive consideration for employment without regard to ethnicity, gender, gender identity or expression, sexual orientation, age, disability, religion, marital status, or any other legally protected characteristic. Cushman & Wakefield is committed to equity in employment, and our goal is to have a diverse, inclusive and barrier-free workplace. If you are a person with a disability and need any other accessible accommodations during the hiring process, you are invited to bring this to the Talent Acquisition Advisor’s attention once they have made contact.

INCO: “Cushman & Wakefield”