Job Description

Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

W Hong Kong is hiring a Welcome Desk Manager.

Handle guest interactions courteously and professionally; promptly address complaints and requests
Oversee inspections of VIP rooms and suites to maintain service quality
Ensure staff compliance with grooming and uniform standards; conduct regular meetings to keep talents informed
Analyze online guest surveys to identify service issues and implement remedies.
Develop and maintain training systems to equip talents with necessary skills for efficiency
Prepare P&L reports and talent appraisals; control room availability and rates
Conduct performance reviews and identify personnel for career development opportunities
Implement cost minimization strategies while ensuring compliance with budget and quality standards

Job Requirements

Experience - 5 years or above work experience in related positions

Education - Diploma / higher diploma in hospitality or relevant discipline

Language skills - Fluent in Mandarin and English

W Personality - Passionate, Playful, Audacious and Polished

W Look - Appear confident and well-groomed

You + You = W - Collaborate, embrace differences

Whatever/Whenever - Create the WOW experience as long as it's legal and moral

Get It Done… Make it Happen - Get things done along the way of your adventure with us

About Marriott International

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of approximately 9,000 properties across more than 30 leading brands in 141 countries and territories.

Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate.

Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains. Please find more information about Marriott International’s job application process and approved email address domains here: http://www.careers.marriott.com/tips-for-applying/

Industry

Travel & Hospitality

Company Size

10,000+ employees

Headquarters

Bethesda, MD

Year Founded

Unknown

Website

marriott.com

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