Job Description

Job Title: Welcome Center Manager

Department: Residential

Reports to: Regional Director

Job Type: Full Time-Exempt

Arch Amenities Group

Wellness-driven. Hospitality-focused.

Arch Amenities Group is the leading provider of amenity management, consulting, and wellness services for commercial real estate, residential communities, and hospitality properties. We partner with owners, operators, and developers to transform spas, fitness centers, meeting and event spaces, pools, clubs, and residential amenities into vibrant destinations that foster connection, wellness, and belonging. Our mission is to create spaces where people thrive.

Join a brand-new master-planned community in St. Cloud, FL as our Full-Time Welcome Center Manager!

The Welcome Center Manager reports directly to the Regional Director for the Residential and Lifestyle Division and will work closely with the community developer, marketing, and property management teams.

Key Responsibilities:

Welcome Center Operations

• Oversee operation of the Welcome Center for new home, master plan community.
• Operations include prospective homebuyer presentations, home builder communications and café operations.
• Hire, train, schedule, and supervise part-time employees to assist in the operation of the Welcome Center, including Welcome Center ambassadors and baristas.
• Greet guests, offer hospitality and create rapport with both prospects and residents.
• Deliver detailed community presentations to prospective home buyers and realtors.
• Capture prospect profile and contact information and enter it in the database for instant communication to on-site builders/sales centers.
• Update and distribute community collateral and builder inventory handouts for prospects.
• Consistently keep up to date with local information, attractions, events, etc.

Marketing Communications

• Participate in marketing team calls and meetings.
• Update various pages on the website, such as builder information and photo galleries.
• Assist with posts to the community's social media channels & sites
• Solicit and post homebuyer testimonials on the website as requested by the marketing team.
• Assist in the development of monthly e-blast communications for the marketing program.
• Provide marketing presentations to all builder associates currently selling in the community, as well as to prospective builders. This will happen on an ongoing basis
• Serve as a marketing liaison between the developer and the builder sales teams. To include visiting sales offices to gather and disseminate information and provide collateral as necessary.
• Manage the realtor program on behalf of the community developer, to include fostering relationships, facilitating meetings, presenting to the group, and encouraging participation.
• Promote the community by visiting brokerage offices within the selling radius. This will require some local travel.
• Weekly follow up to realtors who register prospects at the Welcome Center.
• Assist in the planning and implementation of major Realtor & Prospect events, including working these events. Some events will take place in the evening hours, on weekends and holidays.
• All other duties assigned.

Qualifications:

• 3+ years in a lead/supervisory role in a customer service environment.
• Experience in New Home Construction or Real Estate.
• Some hospitality experience preferred.
• Fluent in Spanish is a plus.
• Public speaking and presentation experience is a necessity.
• Excellent oral and written communication skills.
• Efficient, well-organized, and able to handle multiple duties simultaneously.
• Energetic, enthusiastic, and motivational.
• Professional manner, discretion, and appearance.
• Must be able to show initiative and make decisions.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Normal work hours: Varied, including nights, weekends, and holidays.

Essential Function

Seldom

Occasionally

Frequently

Stationary Position -- Sitting or Standing

X

Active Position -- Walking, jogging, running

X

Use of hands/fingers -- Operate, Use, Inspect, Place, Detect, Position, Prepare, activate

X

Climb/Balance -- Stairs, ladders, ropes, equipment, beams

X

Stoop/kneel/crouch or crawl -- Position self, move

X

Talk/hear -- communicate, detect, converse with, discern, convey, express oneself, exchange information

X

See -- Detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, assess

X

Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or less

X

Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or more

X

Exposure to -- Exposed, work around, chemicals, odors, smells, noise, indoors or outdoors, heat, cool.

X

DISCLAIMER

The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Job descriptions typically change over time as requirements and employee skill levels change. Supervisors may revise and/or add duties to reflect these changes. The Employer retains the right to change or assign other duties to this position.

Arch Amenities Group, LLC is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Arch Amenities Group, LLC is also committed to working with and providing reasonable accommodation to individuals with disabilities. Please let your recruiter know if you need accommodation at any point during the interview process.