Job Description

The Indiana University Foundation (IUF) advances the mission of Indiana University by inspiring philanthropy that fuels student success, pioneering research, and transformational impact across Indiana and beyond.

At IUF, we connect donors to the causes they care about most—turning passion into purpose and generosity into lasting impact. Our team values collaboration, innovation, data informed strategy, and meaningful relationships, all within a culture that supports professional growth and mission‑driven work.

Are you a welcoming, organized, and service-minded professional who enjoys being the first point of contact for visitors, alumni, students, and campus partners? The IU Alumni Association is looking for a Welcome Center Lead to support the DeVault Alumni Center and help create an exceptional experience for everyone who walks through our doors.

In this full-time role, you’ll serve as a front-line representative of IUAA, providing customer service, answering questions, connecting visitors with university resources, and supporting day-to-day Welcome Center operations. You’ll also assist with administrative coordination, maintain accurate records in university systems, support executive office operations, and serve as a key building manager contact for the DeVault Alumni Center.

What you’ll do:

• Welcome and assist alumni, students, visitors, staff, and stakeholders
• Respond to inquiries and connect people with IU, IU Foundation, and IUAA programs and services
• Provide professional customer service and help resolve routine concerns
• Maintain accurate data and records in IU Advancement CRM and related systems
• Support communication and coordination across IUAA, IU Foundation, IU schools, and campus partners
• Assist with executive office and operational needs
• Coordinate day-to-day building operations, facility requests, access needs, and safety-related processes

Qualifications

We’re looking for someone who brings:

• A strong customer service mindset
• Excellent verbal and written communication skills
• Professionalism, reliability, and attention to detail
• Strong organization and time-management skills
• The ability to manage changing priorities in a fast-paced environment
• Confidence using Microsoft Office, CRM platforms, and standard office systems
• A collaborative spirit and commitment to creating a welcoming environment

Minimum qualifications:

High school diploma or GED and at least two years of relevant experience.

Additional Information

The compensation as a salaried non-exempt role paying $40,000.  This role is onsite Monday - Friday from 8 a.m. - 5 p.m.

This role will be posted for 10 days minimum but may remain open longer. The IUF is committed to providing a safe, respectful, and professional work environment that is free of Discrimination and Harassment. The IUF will not tolerate any form of Discrimination or Harassment based on the Individual’s race, ethnicity, religion, color, sex, age, national origin, genetic information, sexual orientation, disability, gender identity or expression, ancestry, marital status, protected veteran status, pregnancy, or any other basis prohibited by law.