Job Description

About the Role

The Security Officer delivers a high-touch, concierge-level security experience across Gap lnc.'s San Francisco Headquarters. Serving as frontline ambassadors of the Global Security organization, Officers ensure a safe, welcoming, and professional environment while protecting employees, visitors, executives, Board members, contractors, and assets. This role blends premium hospitality with disciplined physical security practices, including perimeter protection, access control, emergency response, and real-time coordination with the Global Security Operations Center (GSOC).

Security Officers embody Gap lnc.'s "Safeness for All" culture, maintaining strong situational awareness, technical proficiency, and customer-first engagement in a dynamic corporate environment. You will be part of a highly respected Global Security team that plays a critical role in protecting the people, products and experiences that create our house of iconic American brands.

What You'll Do

• OverseeandensurethesecurityofallassignedareaswithintheSanFranciscocorporate headquarters,maintainingaconsistently safe andsecure environment.

• Managebuilding accessandsupport anefficient flowofemployees, contractors,andvisitorswhile enforcing security and access control protocols.

• Inspect,monitor,andmaintainsecuritycompliance acrossentrypoints,lobbies,commonareas, stairwells, and perimeter locations.

• Conduct regular interior andexterior patrolsto ensureperimeter integrity,identifysafetyhazards, and detect potential risks.

• Operateandmonitorsecuritysystems,includingCCTV/VMS,accesscontrol,radiocommunications, and life-safety systems.

• Coordinatewithemployees, visitors,contractors,andvendors,ensuringadherencetosecurity procedures and providing concierge-level service.

• Issue,manage,andretrieveaccesscredentials,includingtemporarybadges andcontractorpasses.

• Respondpromptlytoemergencies, alarms,andsecurityincidentsasthefirston-sceneresponder, ensuring proper escalation and communication.

• CollaboratewiththeGSOCandexternalemergencyservices(fire,medical,lawenforcement) when incidents or emergencies require support.

• Supporttheimplementationandreadinessofemergency procedures,includingevacuations, shelter-in-place, and other life-safety protocols.

• Maintainaccuratelogs,documentation,andincident reportsinaccordance withGlobal Security standards.

• Participateinongoingsecuritybriefings,postupdates,andteamtrainingsessionstomaintainsite readiness and awareness.

• Conduct routinesafety,security,andsysteminspections to ensurecomplianceandidentifyimprovement opportunities.

• Complete requiredrecurringtraining,drills,andonlinelearningcoursesto ensure compliance with security and life-safety standards.

Competencies

• Concierge-LevelCustomerService:Demonstratedabilityto provide high-touch,white­gloveservicewhilemaintainingstrictsecuritystandards andawelcoming environment.

• Professional Communication:Exhibitsapolished,professional demeanor withstrongverbalandwritten communicationskills; ableto interact effectively with employees, executives, VIPs, contractors, and diverse visitors.

• Security&Technical Expertise:Strongunderstanding ofaccesscontroloperations, perimeter protection,CCTVandsurveillance systems,andcorporatesecuritytechnologies.

• Sound Judgment & Decision-Making:Proven ability to assess situations quickly and makeappropriate decisionsduring both routine activities and high-stress incidents, whileremainingcalm and composed.

• OrganizationalExcellence:Demonstratesstrongtimemanagement, multitasking, andprioritizationskills, ensuring reliable execution of daily responsibilitiesand incidentworkflows.

• Independent&Team-OrientedPerformance:Capableofworkingautonomously withminimal supervision while also collaborating effectively withteam members, GSOC personnel, and cross-functional partners.

• Adaptability &Resilience:Thrivesinafast-paced,dynamicenvironment, adjustingtoevolving security needs, shifting operational priorities, and unexpected incidents.

Who You Are

• Apolished,customer-focusedprofessional whodeliverswhite-glove serviceineveryinteraction.

• Highlyobservant,proactive,andabletoidentifyrisksbeforetheyescalate.

• Skilledinde-escalation,communication,andrelationship-buildingacross alllevelsoftheorganization.

• Comfortable working inafast-paced, high-profile corporate environmentwithshiftingpriorities.

MinimumQualifications

• 3+yearsofsecurity,concierge,orhospitality experience inacorporateorhigh-securityenvironment.

• Atleast21yearsofage.

• Validdriver'slicenseandtheabilityto passamotorvehiclebackgroundcheck.

• Mustsuccessfully complete aCritiCallcomputer-basedassessment duringthehiringprocess.

• ExperiencewithCCTV/VMS,accesscontrolplatforms,radios,orother securitytechnologies. Ability to walk,stand,patrol multiple floors, and respond quickly to emergencies.

• Abilitytopassacriminalbackground checkandmeetalllicensingrequirements.

PreferredQualifications

• ExperienceinaSecurityOperationsCenter(GSOC/SOC).

• CPR/AED/FirstAidcertification(AmericanRedCrosspreferred).

• Traininginconflict resolution,de-escalation,orcustomerexperience.

• ExperiencesupportingC-suite leaders,BoardofDirectors,orVIPclientele.