Job title: Receptionist
Hours: 14
Location: Waterlooville
Salary: £8,578.17
Who We Are
At Horizon Leisure Centres, we are passionate about health and wellbeing and are committed to making an outstanding positive impact on our customers and within our local community. Wherever you work in our business, you will have the opportunity to bring new ideas to continuously improve our service and deliver an exceptional experience to our customers.
Our Vision:
To inspire happier healthier communities
Our Purpose:
To provide fully inclusive access at affordable prices to sports and leisure facilities and to help improve the health and wellbeing of the local community
Our Values
▪ Passion ▪ Respect ▪ Innovation ▪ Dynamic ▪ Empowering
Your Role
As a Receptionist you’ll play a vital role in providing a first-class customer experience to all those who visit our centre; ensuring consistent, efficient and friendly service is given throughout each customer’s experience.
Your Team
You’ll be working within our Reception Team and directly reporting to the Reception Manager.
Your Responsibilities
Use the Horizon HELLO in all customer interactions
Meet and greet all customers, upon arrival or by telephone, and assist them as required
Process bookings for classes, swimming lessons and our sports facilities
Taking accurate payments in accordance with company policy
Be knowledgeable of and promote all activities, classes, membership options and offers
To carry out any other duties as assigned by the Reception Manager
Continuously gain customer feedback through our Net Promoter Score Surveys
Your Experience
Previous relevant experience - desirable
Your Competencies & Skills
Good interpersonal, time management and organisational skills
Excellent customer service skills
Creative thinking and problem-solving skills to meet customer needs
Energy and resilience
Adaptability and multi-tasking skills
Proficient with Microsoft programmes, Outlook and booking systems
Customer-focused
Ability to relate to the requirements of customers from all age groups and sectors of society
Benefits:
Free access to our award-winning gym’s and exercise classes for you and a +1
Employee discounts and wellbeing platform
Healthcare Cash plan
Free 24/7 access to GPs using our SmartHealth plan
Employee Assistance Programme - support for when you need it most
23 days annual leave + 8 days bank holiday
Internal recognition schemes
Opportunities for training, development and progression
Free onsite parking - subject to availability
Hybrid and family friendly policies
Generous company sick pay scheme
Employee referral scheme
Company pension scheme
Death in service benefit
And much more....
This role will be based at Waterlooville but will be expected to travel to other company site as the need requires.
Interview Process:
The recruiting manager will review your CV and if shortlisted, you will be invited to a formal interview/assessment process where we will evaluate your suitability for the role.
The successful candidate will be subject to an Enhanced DBS check.
There may be times when due to the volume of applicants to need to close a vacancy early to avoid disappointment, be sure to get your application in as soon as possible!
If you are a recruitment agency, please note we operate a PSL and do not take cold calls.
Horizon Leisure Centres are a not-for-profit organisation that operates both Havant and Waterlooville Leisure Centres. Both of our Leisure Centres are dedicated to providing a wide range of sporting and leisure facilities and activities for everyone. The Leisure Centres are the borough’s premier and largest leisure facilities with annual visitors having topped the 1.7 million mark in 2017. Horizon Waterlooville Gym won Gym of the Year 2016 and Havant Gym won Gym of the Year 2015 and 2017 both voted for by the public in The News. Horizon Leisure Centres are proud to be also accredited with the prestigious Quest Award.
