The Technical Aide will be responsible for providing support for the technologists. The aide will assist in transport, paperwork, calling for outside films or test results and data entry. Provide assistance in preparing the patient for the exam specific to each modality. Excellent verbal and written communication skills are required. This position also requires the use and understanding of a PC.
JOB DUTIES AND RESPONSIBILITIES:
Excels in effective and positive communications. Uses skills to bolster the organization/ department image.
Reviews the daily schedule for each modality. Greet the patient in the registration area at their scheduled appointment time. Follows AIDET guidelines in all patient interactions. Notification of the patient’s arrival is immediately communicated to the technologist. Patient is informed if there will be a delay in their exam start.
Contacts other facilities for outside films and reports.
Provide escort for the patient to the correct modality. Assists the technologists, nursing staff or Radiologist in preparing the patient for their exam.
Accurately adheres to downtime procedures to assure appropriate information is available, resulting in excellent continuity of care for patients.
Completes clerical functions including copying and faxing. Makes effective use of telephone, fax and electronic mail systems.
Supply management duties are performed in accordance with the department budget and predetermined par levels. This would include inventory control, reorder, and stocking of the patient care areas.
Demonstrates competency in the knowledge of the RIS/HIS/MRS (if applicable) modules appropriate to their job responsibilities.
Demonstrates proper telephone techniques and etiquette in accordance with the department and hospital guidelines as it relates to answering phones, directing calls, and taking complete and accurate messages.
Maintain competence in the use of the Patient Transport system.
PHYSICAL AND SENSORY REQUIREMENTS:
Must be able to stand or walk for up to 7 hours per day in 60-minute increments. Sitting for up to 1 hour per day in 15-minute increments. Must be able to walk on level surfaces or carpeted surfaces for up to 10 minutes consecutively. Must have the ability to lift/move objects up to 40 pounds, push/pull patients weighing up to 400 pounds. Must have the ability to occasionally stoop/bend, crouch, kneel and reach above shoulder level. Must have the ability to hear as it relates to normal conversation and the ability to hear call bells. Must be capable of seeing as it relates to general vision, depth perception and peripheral vision. Manual dexterity in order to type on a keyboard for up to 5 minutes at a time. Frequent use of hands/fingers for data entry and charting information.
EDUCATION:
High School Graduate or equivalent.
TRAINING AND EXPERIENCE:
General computer skills are necessary, medical terminology preferred. Minimum 1-year hospital experience preferred.Excellent customer relation and communication skills necessary.Current CPR certification required.
Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!
Founded in 1872, St. Luke’s University Health Network (SLUHN) is a fully integrated, regional, non-profit network of more than 23,000 employees providing services at 16 campuses and 350+ outpatient sites. With annual net revenue of $4 billion, the Network’s service area includes 11 counties in two states: Lehigh, Northampton, Berks, Bucks, Carbon, Montgomery, Monroe, Schuylkill and Luzerne counties in Pennsylvania and Warren and Hunterdon counties in New Jersey. St. Luke’s hospitals operate the largest network of trauma centers in Pennsylvania, with the Bethlehem Campus being home to St. Luke’s Children’s Hospital. Dedicated to advancing medical education, St. Luke’s is the preeminent teaching hospital in central-eastern Pennsylvania. In partnership with Temple University, the Network established the Lehigh Valley’s first and only four-year medical school campus. It also operates the nation’s longest continuously operating School of Nursing, established in 1884, and over 50 fully accredited graduate medical educational programs with more than 500 residents and fellows. In 2022, St. Luke’s, a member of the Children’s Hospital Association, opened the Lehigh Valley’s first and only free-standing facility dedicated entirely to kids. SLUHN is the only Lehigh Valley-based health care system to earn Medicare’s five-star ratings (the highest) for quality, efficiency and patient satisfaction. It is both a Leapfrog Group and Healthgrades Top Hospital and a Newsweek World’s Best Hospital. The Network’s flagship University Hospital has earned the 100 Top Major Teaching Hospital designation from Premier 13 times total and eleven years in a row, including in 2023 when it was identified as THE #4 TEACHING HOSPITAL IN THE COUNTRY.
