Job Description

Job Location: Main Office - Eureka, CA 95503
Position Type: Benefitted (32 or 40 hour/week option)
Salary Range: $24.64 - $30.12 Hourly

Job Shift: DayPosition Overview:
The Intake Coordinator plays a crucial role in facilitating the admission process for patients requiring hospice care. This involves receiving referrals, gathering necessary information, coordinating with the clinical team, and ensuring a smooth transition for patients and their families into the hospice program. The Intake Coordinator serves as the initial point of contact and strives to provide compassionate and efficient support throughout the intake process.
Schedule Requirements:
- Weekends required.  The Intake Coordinator works Friday through Monday.  (The full-time, 40 hour/week position, will also work either a Thursday or Tuesday.)
- The Intake Coordinator is required to be on-call for hospice admissions intake needs for up to three (3) holidays per year. The on-call shift is 0830-1700 weekdays.

Essential Duties:
- Receive and process referrals for hospice services, ensuring all necessary documentation is complete and accurate.
- Gather pertinent patient information, including medical history, current condition, and care needs.
- Collaborate with the clinical team (physicians, nurses, social workers) to effectively triage referrals and schedule hospice admissions.
- Coordinate the admission process, scheduling visits, arranging for necessary equipment and supplies, and ensuring a timely transition onto hospice services for the patient.
- Communicate effectively with patients, families, referral sources, and internal staff to provide updates, answer questions, and address concerns.
- Maintain accurate and up-to-date records of all intake activities, ensuring compliance with regulatory requirements and organizational policies.
- Develop and maintain strong relationships with referral sources, including hospitals, physicians' offices, and community organizations.
- Stay informed about current hospice regulations, best practices, and industry trends.
- Contribute to the overall success of the hospice program by providing excellent customer service and supporting the interdisciplinary team.

QualificationsRequired

Experience:
- Minimum of one (1) year of work experience in the healthcare field.
- Experience with medical terminology and diagnoses.
Required Skills and Abilities:
- Excellent communication and interpersonal skills.
- Strong organizational and time management skills.
- Ability to work independently and as part of a team.
- Ability to maintain confidentiality and handle sensitive information.
- Proficiency in Microsoft Office Suite, especially Word and Excel.
- Ability to work effectively with diverse populations.
- Experience with data entry and electronic health records.
- Compassionate and empathetic demeanor.
- Ability to handle stressful situations calmly and effectively.