Metro Rod

Weekend Customer Service Agent

Metro Rod  •  £12.86/hr  •  Macclesfield, GB (Onsite)  •  6 days ago
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Job Description

Weekend Customer Service Advisor
Metro Rod LTD

Office-based role

£12.86 per hour + Benefits

16 hours (8.5 hours each day)

We are recruiting for our out of hours team here at Metro Rod LTD.

This is a great opportunity for those looking to increase their income, or for anyone who is only able to work during the weekends!

Metro Rod work with the likes of Equans, Amey, Aldi, Mitie, Greggs, McDonalds, Wetherspoons and many more in the FM, Social Housing, Property Management, Retail, Industrial and Leisure sectors. Despite having been around for over 40 years, we are a fast-growing and dynamic business and part of an ever-expanding group Franchise Brands.

Founded in 1983, Metro Rod and its sister company Metro Plumb are leading providers of drain clearance and maintenance services delivered on a largely reactive basis. The services are provided by over 60 franchisees with geographical coverage across the UK. We’ve been clearing and unblocking drains for more than thirty years and we’re proud of our reputation for quality service and customer satisfaction. Major companies and leading high street names trust us to deal with all their regular drain maintenance and we’ll bring the same high standards of service to tackle your drain blockage. Within the Waste & Water Services Division of Franchise Brands, is also Willow Pumps and Filta. Two expanding businesses that focus on sewage pumps and commercial kitchen solutions. Together, the brands provide a complete one-stop shop for keeping water and waste flowing.

What does it entail?

  • Providing a first-class customer experience for National Account, Regional Account, Local Account and Domestic customers
  • Acting as the first line response to orders, enquiries, questions, and complaints, troubleshooting problems where appropriate and providing detailed information to clients in a timely manner. This includes both inbound and outbound contacts
  • Updating and maintaining comprehensive information, which is fit for purpose, in the relevant system
  • Collaborating with other Advisors in the team to ensure that information relating to clients is accurately captured and maintained
  • Learning and adhering to multiple service level agreements of all clients
  • Escalating any issues which cannot be resolved to a more senior manager to ensure customer satisfaction is achieved

What do we look for?

  • Exceptional customer service skills
  • Experience within a phone-based customer service/call-centre role
  • Ability to follow processes and procedures
  • Strong eye for detail
  • Resilience
  • Proactive approach – able to look at the bigger picture
  • Adaptability – able to think on your feet
  • Strong work ethic
  • Minimum of 2 weekends per month in the office

What do you get?

  • Up to 25 days annual leave (pro-rata) – plus bank holidays
  • Royal London, Company Pension
  • Group Life Assurance
  • Additional Paid Leave / Special Leave
  • Cycle to Work Scheme
  • Company Events
  • Free Eye Tests / Subsidy for Glasses
  • Electric Car Charging Points
  • Free Standard Parking
  • Employee Assistance Programme
  • Occupational Health Support
  • Employee Discounts Platform

We are an equal opportunities employer. We welcome applications from all suitably qualified individuals regardless of age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

Metro Rod

About Metro Rod

Metro Rod is the UK’s leading commercial, drainage, pump and tanker solutions company.

Our scale, expertise and experience allow us to take on any challenge, and we use the latest technology and techniques to carry out over 235 000 jobs each year. Safety and customer care are important cornerstones of our service, and our health and safety policies are highly evolved and compliant with the highest national accreditation standards.

We work with businesses of all sizes to keep their drains clear and flowing smoothly. Our national business customers trust us across multiple sectors, including facilities management, retail, water utilities, social housing, education, hospitality and many more. As a franchise network, we also work with local businesses and customers in the private and public sectors.

Our reactive and planned services mean we are always on hand when you need us. Our network consists of over 500 trained pump and drainage engineers who are available 24/7/365 across the UK, to support you with your pump and drainage needs.

Metro Rod is owned by Franchise Brands PLC, a group of international multi-brand franchisors with a combined network of over 450 franchisees. As such, it benefits from the management, resources and highly professional range of central support services that Franchise Brands is able to provide.

Industry
Energy & Utilities
Company Size
201-500 employees
Headquarters
Macclesfield, GB
Year Founded
1983
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