Job Description

About Learner

Learner is an online tutoring company helping thousands of students across the U.S. reach their academic goals. As a fast-growing, fully remote company, we're looking for someone who enjoys helping people, thrives in a fast-paced environment, and isn't afraid to pick up the phone.

We're hiring a Weekend Client Support Specialist to ensure our clients and tutors receive timely support outside of normal business hours. This is an excellent entry-level opportunity for someone with strong customer service skills who enjoys talking with people and wants to be part of a collaborative, mission-driven team.

Location Requirement: This position is open only to candidates currently residing in South America. Compensation is based on the local market where the employee resides.

Schedule

• Saturday: Any 6-hour shift between 11:00 AM and 9:00 PM ET
• Sunday: Any 6-hour shift between 11:00 AM and 9:00 PM ET
• 12 hours per week
• Fully remote

What You'll Do

Your role is to keep things moving over the weekend while delivering a great experience for our families and tutors.

Responsibilities include:

• Answer inbound phone calls, emails, text messages, and support tickets.
• Assist parents, students, and tutors with routine questions and requests.
• Process straightforward account requests, including tutoring restarts, package upgrades, scheduling requests, and other administrative tasks.
• Capture revenue opportunities by helping families restart or continue tutoring services.
• Respond quickly and professionally so every customer knows they've been heard.
• Document conversations clearly and accurately in our systems.
• Escalate more complex issues to the weekday team with detailed notes and appropriate context

Requirements

What We're Looking For

• At least one year of customer service, call center, receptionist, or other phone-based support experience.
• Excellent spoken and written English with clear, professional verbal communication skills. This role requires speaking with U.S.-based parents, students, and tutors by phone throughout each shift, so the ability to communicate clearly and confidently in English is essential.
• Confident answering inbound calls and making outbound calls when needed. Weekend call volume varies, but you should be comfortable speaking with parents, students, and tutors by phone.
• Friendly, patient, and professional with exceptional customer service skills.
• Strong attention to detail and accurate documentation.
• Comfortable learning new technology and working across multiple systems.
• Able to work independently, prioritize tasks, and exercise good judgment.
• Reliable with excellent attendance.

Preferred Qualifications

• Experience in education or tutoring.
• Experience using a CRM.
• Previous remote work experience.

Technical Requirements

• Personal desktop or laptop computer.
• Reliable high-speed internet.
• Quiet, distraction-free workspace suitable for taking customer calls.
• Quality headset with microphone.

Benefits

Why You'll Love Working at Learner

• Work from home with a flexible weekend schedule.
• Join a supportive, collaborative team that genuinely enjoys helping one another.
• Receive thorough training and ongoing support from experienced teammates.
• Make a real difference for students, parents, and tutors every weekend.
• Gain valuable customer service and operations experience with opportunities for additional hours and future full-time growth as Learner continues to expand.

Compensation

• Hourly pay is competitive for the local market and is based on experience and the candidate's country of residence within South America.
• Fully remote.
• Opportunities for additional hours and future full-time openings as the company grows.

If you enjoy helping people, communicating over the phone, and being part of a team that makes a difference every day, we'd love to hear from you.