Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Oceanfront splendour in perfect harmony with nature. Surrounded by white-sand beaches and black-lava landscapes, Four Seasons Resort Hualalai is perfectly situated for all kinds of island adventures. The spirit of Hawaii, from its long-held traditions to its inspired art, informs every detail of our idyllic retreat.

WEDDING & SPECIAL EVENTS COORDINATOR

We are seeking a detail‑driven, highly organized Weddings & Special Events Coordinator to support our Special Events Team in creating unforgettable celebrations and experiences.

As the Weddings & Special Events Coordinator, you will play an essential role in supporting the Director, Assistant Director, and Special Events Managers by ensuring seamless planning, communication, and execution of weddings and special events.

WHAT YOU’LL DO

• Receive and respond to incoming telephone calls to the Wedding & Special Events Department in accordance with Four Seasons Standards.

• Prepare accurate and professional written correspondence, including letters, contracts, reports, banquet event orders (BEOs), schedules of events, printed menus, and emails using MS Word, Excel, Delphi, Opera, Crystal Reports, and Lotus Notes.

• Maintain Delphi accounts by managing traces, updating bookings, and assisting in preparation of banquet event orders.

• Distribute key Special Events documents; Amenity Cards, Resumes, Change Logs, BEOs to appropriate operating departments.

• Update and maintain electronic databases and Lotus Notes reports daily.

• Maintain organized file systems, both electronic and physical, for Conference Services materials and department records.

• Operate essential office equipment such as printers, multifunction copiers, fax machines, paging systems, and bindery equipment.

• Assist with front‑of‑house functions, including greeting guests, staffing hospitality desks, and supporting Banquets with quick sets and teardowns.

• Assist clients and provide solutions in the absence of a Wedding & Special Events Manager, ensuring warm and helpful service.

• Maintain inventory of departmental supplies, packets, menu cards, and printed materials.

• Participate in scheduled departmental and administrative meetings as required.

• Perform additional tasks or departmental projects assigned by hotel management.

• Support counterpart roles (Wedding & Group Coordinators) in their absence.

• Respond appropriately to resort emergencies or safety situations, following the established crisis management plan.

WHAT TO BRING

• College education preferred.

• Experience in hotels, banquets, conference services, or related hospitality roles is an asset.

• Excellent written, verbal, and reading proficiency in English.

• Exceptional organizational skills with strong attention to detail.

• Ability to multitask effectively in a fast‑paced, high‑volume environment.

• Minimum typing speed of 60 wpm.

• Strong clerical abilities including typing, filing, faxing, photocopying, and document management.

• Ability to professionally manage a high volume of incoming telephone calls.

• Proficiency with Microsoft Word, Excel, Outlook, Opera, Delphi, Lotus Notes, and general internet use.

• Food & Beverage knowledge is a plus.

• Ability to work well under pressure and demonstrate strong teamwork.

• Demonstrated alignment with Four Seasons Core Behaviors:

• Ability to frequently walk the resort, occasionally lift up to 20 lbs, and operate a resort golf cart for event‑related tasks.

JOIN OUR ‘OHANA & ENJOY OUR AMAZING BENEFITS:

• Hourly Rate: $ 29.76

• An on-site Physical Therapist

• 24-hour access to Indoor and Outdoor Gym

• Holiday, Vacation & Sick pay

• Robust Benefit Plan

• Company Match 401K Plan

• Laundered Employee Uniform

• Free employee meals prepared by the Four Seasons Culinary ‘Ohana

• Complimentary stays at Four Seasons Worldwide

• Training and Development Opportunities

• Employee Recognition Programs

Learn more about what it is like to work at Four Seasons Resort Hualālai, visit us:

Facebook: https://www.facebook.com/FourSeasonsResortHualalai

Instagram: https://www.instagram.com/fshualalai/

Twitter: https://twitter.com/FSHualalai

We look forward to receiving your application!

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf